#1855 new
Don Brown

Gmail unavailable

Reported by Don Brown | October 24th, 2017 @ 11:56 PM

I am having a problem very similar to ticket #1569. I have two gmail accounts and both are unavailable. I tried what you suggested in that ticket:
hold alt/option while clicking check now and cycling through taking the accounts off line.

Any other suggestions?


Comments and changes to this ticket

  • benny

    benny October 25th, 2017 @ 01:13 PM

    Are you using OAuth2 in the IMAP account settings? If not, then enable it.

    Otherwise, generate some logs for me like this:

    • Open the Activity Viewer (⌥⌘0).
    • Relaunch MailMate.
    • Wait for the accounts to go unavailable.
    • Use “Help ▸ Send Server Logs”.

    Then I'll look into it.

    Make sure you don't have any network issues or have something installed which might block the IMAP/SMTP connections.

  • Don Brown

    Don Brown October 25th, 2017 @ 04:44 PM

    Turns out relaunching brought them back up.

    I should have tried that before writing.

    BTW - Great product. Thanks.

  • benny

    benny October 25th, 2017 @ 06:29 PM

    • State changed from “new” to “cantreproduce”

    Let me know if it happens again/regularly. If there is some kind of pattern to this behavior then perhaps we can get some logs of how it starts.

  • Don Brown

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Mac OS X email client.

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