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Gmail unavailable

#1855

I am having a problem very similar to ticket #1569. I have two gmail accounts and both are unavailable. I tried what you suggested in that ticket:
hold alt/option while clicking check now and cycling through taking the accounts off line.

Any other suggestions?

Thanks.

Reported by Don Brown · October 24th, 2017 @ 11:56 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Are you using OAuth2 in the IMAP account settings? If not, then enable it.

    Otherwise, generate some logs for me like this:

    • Open the Activity Viewer (⌥⌘0).
    • Relaunch MailMate.
    • Wait for the accounts to go unavailable.
    • Use “Help ▸ Send Server Logs”.

    Then I'll look into it.

    Make sure you don't have any network issues or have something installed which might block the IMAP/SMTP connections.

    October 25th, 2017 @ 01:13 PM

  2. Don Brown
    Don Brown

    Turns out relaunching brought them back up.

    I should have tried that before writing.

    BTW - Great product. Thanks.

    October 25th, 2017 @ 04:44 PM

  3. benny
    benny
    • State changed from new to cantreproduce

    Let me know if it happens again/regularly. If there is some kind of pattern to this behavior then perhaps we can get some logs of how it starts.

    October 25th, 2017 @ 06:29 PM

  4. Don Brown
    Don Brown

    will do.

    October 27th, 2017 @ 07:21 PM

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