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Mailmate has problems with large mails

#1854

hi there,
i have a problem with a large (> 3MB) Mail which contains some broken Outlook-Base64-Encode stuff. When i click the mail mailmate hangs up. I have attachted a part of it from the webmailer that you can see what i mean.
Sorry, i cannot attach the mail.

Version 1.9.7 (5425)

Thanks
jens

Reported by Jens · October 24th, 2017 @ 06:50 AM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    3MB shouldn't be a problem itself, but apparently it triggers something which is very slow in MailMate. If it's an email you can share with me then I would appreciate if you could forward it to me. Using MailMate you would probably need to:

    • Disable the preview in the main window.
    • Select the email and drag it to the Desktop.
    • Right-click it to use “Compress”.
    • Use “Help ▸ Send Feedback” to send the resulting file to me.

    The above should avoid having MailMate display the email.

    Thanks in advance!

    October 24th, 2017 @ 07:47 AM

  2. Jens
    Jens

    Hi Benny,
    thanks for you help, but i am sorry in this case i cannot send it to you because it is a mail which contains information i cannot share.
    Anything i can do?

    Thanks
    Jens

    October 25th, 2017 @ 07:44 AM

  3. benny
    benny

    After dragging the email to the Desktop then you can edit it using a text editor (if you know how). That would allow you to remove any private information such as address headers. You can also alter the base64, e.g., replace some or all of it with the same symbol. Then verify that it still triggers the hang in MailMate.

    October 25th, 2017 @ 01:17 PM

  4. Jens
    Jens

    Actually i cannot reproduce it. Does a subfolder behave in any other way (parsing etc.) as the INBOX?

    October 25th, 2017 @ 02:15 PM

  5. benny
    benny
    • State changed from new to cantreproduce

    Yes, I don't see any way that the location of an email could affect how it is parsed. (There's always the possibility of some kind of memory trashing which can make the behavior inconsistent.)

    Let me know if the issue returns and/or you find a way for me to try to reproduce it.

    Thanks in advance!

    October 25th, 2017 @ 06:32 PM

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