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Completely Crashing

#1829

When I launch app after installing spam filter app, can no longer launch MailMate. Total crash

Reported by lmichel4156 · September 11th, 2017 @ 05:57 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Sorry to hear that. Do you have a crash report which you can attach to this ticket? (I don't get the ones sent to Apple.)

    September 11th, 2017 @ 06:03 PM

  2. lmichel4156
  3. benny
    benny

    That doesn't look good. It appears MailMate is trying to delete a message from its database, but this fails. Apparently because it doesn't know the location of the message. This should never happen and therefore is an indication of some kind of database corruption.

    When you write “spam filter app”, do you mean SpamSieve or something else?

    I'm not sure yet, but I think the only way to get back on track is to force MailMate to rebuild its database by refetching all emails from the server(s). This can be done by moving/removing the following folders:

    ~/Library/Application Support/MailMate/Database.noindex
    ~/Library/Application Support/MailMate/Messages
    ~/Library/Application Support/MailMate/Messages.noindex
    ~/Library/Application Support/MailMate/Attachments
    

    When you relaunch MailMate then it'll start fetching emails from the IMAP server(s).

    September 11th, 2017 @ 09:08 PM

  4. lmichel4156
    lmichel4156

    application support folders for MailMate do not exist on my system. Any thoughts?

    September 12th, 2017 @ 12:42 PM

  5. benny
    benny

    You are probably having issues finding the /Users/<user>/Library folder (~/Library). See more here.

    September 12th, 2017 @ 05:59 PM

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