Freron MailMate

Comments and changes to this ticket

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  benny September 26th, 2011 @ 08:39 PM

  • Assigned user set to “benny”

  Hold down shift when clicking “Retry”. That should put a log file of the retry attempt on your desktop which you can send to me privately (if it contains sensitive data).

  Thanks in advance.

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  Steve Mayer September 26th, 2011 @ 10:04 PM

  Benny,

  I'm not able to find a method for sending you the log file privately. Can you fill me in?

  Thanks,

  Steve

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  benny September 26th, 2011 @ 10:09 PM

  Sorry for being vague. You can use “Help ▸ Send Feedback” within
  MailMate or use the link for direct feedback at the contact page on the
  homepage: http://freron.com/contact/

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  Steve Mayer September 26th, 2011 @ 10:13 PM

  file sent to mm_info@freron.com

• 

  benny September 27th, 2011 @ 08:44 AM

  • State changed from “new” to “resolved”

  Via private email this problem has been tracked down to a particular message which caused the following output from a (buggy) oracle server:

  S: * 1594 FETCH (UID 2906 BODY[] {0}
  S: )
  

  According to Steve the problematic message was a “screwed up mime-encoded message containing a MS Word Doc”. The problem was solved by deleting the message on the server.

  I have improved the error output from MailMate when something like this happens, but MailMate is still going to fail synchronizing the mailbox.

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  Steve Mayer September 27th, 2011 @ 05:18 PM

  Quick question. Mail.app didn't fail on this message. Why would MailMate have the issue?

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  benny September 27th, 2011 @ 06:38 PM

  If Apple Mail is able to fetch the message then it must be because it
  uses different IMAP commands. I’m guessing here, but I think Mail
  first fetches the MIME structure of the message and then later fetches
  large attachments. Maybe that means that anything but the attachment
  works fine. MailMate fetches the entire message (which in theory should
  be a simple task for the server) and maybe that fails completely because
  the server cannot handle the attachment.

  Unfortunately I cannot really do any testing without a server and an
  account which exhibits the problem. The basic theory is still that it is
  primarily a server bug.

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  Steve Mayer September 27th, 2011 @ 06:50 PM

  Completely understand. Thanks for the explanation!