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Unable to synchronize specific mailbox

#180

When attempting to synchronize a particular mailbox on my work IMAP server, I'm getting an error dialog asking if I want to retry, take the account offline or take the mailbox offline. Here's what's showing up in the console log:

9/26/11 12:32:39.155 PM [0x0-0x3ae3ae].com.freron.MailMate: Warning: An unspecified error was reported by the IMAP code. This should never happen.
9/26/11 12:32:39.155 PM [0x0-0x3ae3ae].com.freron.MailMate: IMAP-related error (1): Unspecified error.
9/26/11 12:32:41.945 PM [0x0-0x3ae3ae].com.freron.MailMate: Warning: An unspecified error was reported by the IMAP code. This should never happen.
9/26/11 12:32:41.945 PM [0x0-0x3ae3ae].com.freron.MailMate: IMAP-related error (1): Unspecified error.

What other information can I send you?

Thanks,

Steve

Reported by Steve Mayer · September 26th, 2011 @ 07:36 PM

State: new
Milestone: none
Assigned to: nobody

Activity

  1. benny
    benny
    • Assigned user set to benny

    Hold down shift when clicking “Retry”. That should put a log file of the retry attempt on your desktop which you can send to me privately (if it contains sensitive data).

    Thanks in advance.

    September 26th, 2011 @ 08:39 PM

  2. Steve Mayer
    Steve Mayer

    Benny,

    I'm not able to find a method for sending you the log file privately. Can you fill me in?

    Thanks,

    Steve

    September 26th, 2011 @ 10:04 PM

  3. benny
    benny

    Sorry for being vague. You can use “Help ▸ Send Feedback” within
    MailMate or use the link for direct feedback at the contact page on the
    homepage: http://freron.com/contact/

    September 26th, 2011 @ 10:09 PM

  4. Steve Mayer
    Steve Mayer

    file sent to mm_info@freron.com

    September 26th, 2011 @ 10:13 PM

  5. benny
    benny
    • State changed from new to resolved

    Via private email this problem has been tracked down to a particular message which caused the following output from a (buggy) oracle server:

    S: * 1594 FETCH (UID 2906 BODY[] {0}
S: )

    According to Steve the problematic message was a “screwed up mime-encoded message containing a MS Word Doc”. The problem was solved by deleting the message on the server.

    I have improved the error output from MailMate when something like this happens, but MailMate is still going to fail synchronizing the mailbox.

    September 27th, 2011 @ 08:44 AM

  6. Steve Mayer
    Steve Mayer

    Quick question. Mail.app didn't fail on this message. Why would MailMate have the issue?

    September 27th, 2011 @ 05:18 PM

  7. benny
    benny

    If Apple Mail is able to fetch the message then it must be because it
    uses different IMAP commands. I’m guessing here, but I think Mail
    first fetches the MIME structure of the message and then later fetches
    large attachments. Maybe that means that anything but the attachment
    works fine. MailMate fetches the entire message (which in theory should
    be a simple task for the server) and maybe that fails completely because
    the server cannot handle the attachment.

    Unfortunately I cannot really do any testing without a server and an
    account which exhibits the problem. The basic theory is still that it is
    primarily a server bug.

    September 27th, 2011 @ 06:38 PM

  8. Steve Mayer
    Steve Mayer

    Completely understand. Thanks for the explanation!

    September 27th, 2011 @ 06:50 PM

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