#1745 ✓resolved
Peter Christian

Duplicate emails

Reported by Peter Christian | May 6th, 2017 @ 03:26 AM

MailMate shows duplicates of many of my emails... Even though duplicates don't exist in my actual gmail mailbox. How do I fix this? Is there a setting I need to change?

Thanks,
Pete

Comments and changes to this ticket

  • benny

    benny May 10th, 2017 @ 11:54 AM

    Gmail is special in the sense that it does not itself allow duplicates (IMAP allows it), but when it presents emails to an IMAP client then an email can still occur in multiple IMAP mailboxes -- once for each label in the Gmail interface.

    So, in order to make it work well in MailMate you must identify the labels you use which are not equivalent to IMAP mailboxes. In other words, Gmail labels fall into 2 categories:

    • Labels used like mailboxes, e.g., like Sent Mail.
    • Labels used like tags, e.g., like “Starred” or “Important”. Emails with such a label have some other primary IMAP mailbox location, e.g., the INBOX.

    The latter category needs to be configured in the Tags preferences pane in MailMate such that MailMate knows that the label IMAP mailbox should be ignored. Instead, MailMate treats it like a tag.

    When you see duplicates then you can enable the “Source Mailbox” column in the message list to see where the duplicates are really located. This can help identify the problem. You are welcome to share what you find if you need help with regard to how to solve it.

    I hope this helps.

  • Tom Elliott

    Tom Elliott December 14th, 2021 @ 10:47 PM

    I know this is old, but I really appreciate it being here. Thanks!!!

  • benny

    benny December 16th, 2021 @ 03:37 PM

    • State changed from “new” to “resolved”

    @Tom: I think it's also explained in this part of the manual: https://manual.mailmate-app.com/account_setup#gmail

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Mac OS X email client.

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