#1728 new

Mailmate keeps crashing

Reported by Mathieu | April 6th, 2017 @ 06:46 PM

Hi -

The previous version crashed when I started the app 100% of the time.
I just downloaded the later non-beta version -- same thing except that the app does open up and show emails for about 1 minute and then crashes.
There is no error message.

I am running it on an iMac with 10.12.4.

Any idea what the problem may be?


Comments and changes to this ticket

  • benny

    benny April 6th, 2017 @ 09:32 PM

    Sorry to hear that. Do you allow MailMate to send crash reports? (See the General prefs pane if you have time for that.)

    I located some crash reports which indicate that the problem might be some kind of database corruption. Could you open a Terminal window and launch MailMate like this:


    That should show an error before the crash.

    It's likely the only workaround is to force the accounts to re-synchronize, but first let me know what you get from the above.

    Sorry about the inconvenience.

  • Mathieu

    Mathieu April 6th, 2017 @ 10:03 PM

    Hi Benny,

    I cannot change the preferences because the app does not stay open long enough.

    Here is the info that appeared when I used terminal to activate MM.
    It also generated an error report this time.
    Both files are attached.


  • benny

    benny April 7th, 2017 @ 09:43 AM

    I'm afraid you need to re-synchronize MailMate completely. To avoid setting up your settings again I recommend doing it by removing the following folders:

    ~/Library/Application Support/MailMate/Database.noindex
    ~/Library/Application Support/MailMate/Attachments
    ~/Library/Application Support/MailMate/Messages
    ~/Library/Application Support/MailMate/Messages.noindex

    If you have enabled the custom location option for Spotlight (in the General preferences pane) then you might also have a Messages folder in a different location. You might want to keep a copy of the Messages folder until you are sure you are not missing any messages on the IMAP server.

    Also delete any files starting with a . (period). These are hidden files and you can see them by entering:

    ~/Library/Application\ Support/MailMate/
    ls -a

    Finally, relaunch MailMate.

    If you have any idea how this problem started then please let me know.

    Sorry about the inconvenience of whatever caused this problem.

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Mac OS X email client.

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