Freron MailMate

Comments and changes to this ticket

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  benny February 20th, 2017 @ 01:41 PM

  It doesn't ring a bell, but since it's reproducible (for you) then we should be able to track it down. I'd like to see the following files:

   ~/Library/Application Support/MailMate/Mailboxes.plist
   ~/Library/Application Support/MailMate/Sources.plist
  

  You can send them using “Help ▸ Send Feedback”.

  Let me know the name of one of the problematic accounts (and the name of the smart folder).

  Thanks in advance.

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  Julian June 7th, 2017 @ 08:34 PM

  Hi Benny,

  I send you a email about this issue including a video. Did you receive it?
  It was send on the 20th of may to "mm-feedback@freron.com" from the same emails we had our email conversation last time.

  Thanks in advance.

  Julian

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  Julian June 26th, 2017 @ 06:55 PM

  Hi Benny,
  I send you a email about this issue including a video. Did you receive it?
  It was send on the 20th of may to "mm-feedback@freron.com" from the same emails we had our email conversation last time.
  Thanks in advance.
  Julian

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  Tobias A. June 30th, 2017 @ 01:46 PM

  I think I have the same or at least a similar problem with a slightly different but simpler setup.

  Background: On the mail server (mailbox.org) I have a folder Aliqua where I am moving mails into on the mail server (server-side mail filtering).

  My smart mailbox setup:

  In MailMate, I defined a smart mailbox called Aliqua which should show me the unread mails of the Aliqua mail server folder of the last 24h. It’s settings are as follows:

  - Mailboxes:
      - Any of the following mailboxes
          - mailbox.org -> Aliqua
  - Conditions:
      - All of the following are true
          - Date-Received ist within last 1 days
          - Tags/Keywords do not include Seen (Read)
  

  The Aliqua smart mailbox itself resides within an All smart mailbox (I think this is a standard smart mailbox) with the following settings:

  - Mailboxes:
      - Any of the following mailboxes
          - All Messages
  

  The typical behavior I observe is that when I open MailMate and click on the Aliqua smart mailbox then no messages are displayed (despite the fact that there are new messages in the Aliqua folder on the server). When I choose Edit Mailbox… and I change Any of the following mailboxes to All of the following mailboxes and then back again to Any of the following mailboxes then the messages are all correctly shown in the Aliqua smart mailbox. But when I close MailMate and open it again the messages have disappeared again and I have to repeat the Edit Mailbox… trick.

  Find attached some screenshots that illustrate this problem.

  • before.png 50.6 KB
  • settings.png 46.9 KB
  • after.png 77.8 KB

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  Julian July 4th, 2017 @ 08:02 PM

  Sound exactly like the one I have.
  Did you already see this ticket Benny?

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  benny July 13th, 2017 @ 01:21 PM

  @Julian: Again, I'm very sorry about the slow response on this one. It's partly because it's a complex setup and it's not obvious how I could reproduce it. I've looked through the files, but I don't see anything suspicious. I can see you have also tried updating to the latest test release of MailMate.

  I could not access the uploaded movie for which you sent me a link by email. Could you see if you can re-upload or somehow provide access for me?

  @Tobias: I'm not sure it's the same issue, but at least your example appears simpler. Could you send me the following files using “Help ▸ Send Feedback”:

  ~/Library/Application Support/MailMate/Mailboxes.plist
  ~/Library/Application Support/MailMate/Sources.plist
  

  I'll then try to setup something similar to see if I can reproduce it.

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  Tobias A. July 13th, 2017 @ 10:22 PM

  @benny: I sent you the requested files. Thanks for looking into it!

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  benny July 14th, 2017 @ 10:11 AM

  • State changed from “new” to “fixcommitted”

  @Julian: I believe I have a fix for you. Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to get the latest test release (r5394). It turns out the issue was related to the so-called UTF-8 encoding of the names of some of the mailboxes in your account. It was a MailMate bug even if the encoding was a bit unusual and it's quite possible that it'll also help other users unaware that they have the same problem (which probably could have all kinds of side-effects). Thanks for your patience!

  @Tobias: I'm still not sure your issue is the same, but you can naturally also try the test release.

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  Julian July 14th, 2017 @ 10:33 AM

  I just tested it and it worked after relaunching mailmate.
  Thanks for the fix.

  I'll monitor it for a few days but it works perfectly at the moment.

  What about you Tobias?

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  Tobias A. July 14th, 2017 @ 11:40 AM

  @Julian @benny: It seems to work!

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  benny July 14th, 2017 @ 12:34 PM

  @Tobias: That's great. The file you sent me also appears to confirm that it's the same issue. One side-effect has been that the initial synchronization of an account has likely been much slower than it ought to be, but there has likely also been many other side-effects. I'm glad it's fixed.

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  benny September 22nd, 2017 @ 12:54 PM

  • State changed from “fixcommitted” to “fixreleased”

  [bulk edit]