Freron MailMate

Comments and changes to this ticket

• 

  benny December 20th, 2016 @ 07:26 PM

  Given your general issues with email clients I suspect the problem is at least somewhat related to the IMAP server, but let's try to get some more details. Try generating logs like this:

  • Open the Activity Viewer (⌥⌘0). This enables logging.
  • Wait for 1 or more of these errors to occur.
  • Use “Help ▸ Send Server Logs”.

  Even if the server is to blame my general policy is to do what I can to work around server bugs. But I cannot make any promises. It depends on what the problem is.

• 

  benny December 20th, 2016 @ 07:32 PM

  In case it was an implicit question: I can also provide a refund if MailMate is not working as expected.

• You flagged this item as spam.
  

  Jodie Ward December 20th, 2016 @ 07:33 PM

  Hey,

  I use webmail from my hosts website and never have issues with that, no problems sending emails, receiving them, putting them into folders etc etc, but with the Postbox I was having an issue when sending mail, it wouldn't send the emails to the sent folder, and with running a business where I use emails numerous times daily, I need to know whether they've actually sent, but the constant error messages from Postbox saying the emails haven't gone to the sent folder was annoying.

  With Thunderbird, I just didn't really get on with the overall look and functionality of it.

  I just opened up MailMate and it did the whole syncing thing, and then this pops up:

  Unexpected reply from IMAP server
  MailMate encountered the following error: “Failed to fetch data for 1 messages.”.
  Mailbox: “INBOX/Trash/Archive”.
  This indicates a server bug. You can tell MailMate to always ignore messages involved in this type of error (for this account) or you can temporarily ignore the messages with the following UIDs: “22,23,24”.
  (Always Ignore) (Retry) (Temporarily Ignore)

• You flagged this item as spam.
  

  Jodie Ward December 20th, 2016 @ 07:45 PM

  I've gone onto my webmail on my host website (iPage) and have moved the archive folder from the trash (not sure why it was in there) to the rest of the folders, i've restarted MailMate but got this error:

  MailMate encountered the following error: “Failed to fetch data for 1 messages.”.
  Mailbox: “INBOX/Archive”.
  This indicates a server bug. You can tell MailMate to always ignore messages involved in this type of error (for this account) or you can temporarily ignore the messages with the following UIDs: “6,7,8”.

  I'm not sure what to do regarding custom folders, whatever custom ones I have I keep getting these errors, and I cant keep them in 'inbox'.

• 

  benny December 20th, 2016 @ 08:00 PM

  I don't think the location of the mailboxes matter. The problem appears to be some emails within one or more of these mailboxes. These are the ones MailMate offers you to simply ignore. But if you generate logs as I described in my first reply then I can probably tell you more about exactly how/why it fails.

  Webmail itself works simply because it very likely does not access emails via IMAP. (Some providers create a webmail client and then, as an afterthought, adds support for IMAP access. Unfortunately such support is very often very buggy. You might be better off by simply switching to a different provider. Not for the purpose of using MailMate, but for the purpose of being able to use any email client and to be able to trust the email server.)

• You flagged this item as spam.
  

  Jodie Ward December 20th, 2016 @ 08:10 PM

  That's the thing, my email is designs@urbankaos.co.uk urbankaos.co.uk being my website, where people email me worldwide and have done since 2013, i've never had issues but now I seem to be......

  I'm not sure really how to use these clients, and it's annoying having to log in to a website each time for emails, and having different emails for different parts of the company as well, I can only access 1 at a time on the Roundcube Webmail website...

  On my mobile, I use myMail App, that uses IMAP and I have all of my email addresses on there, and never have issues with that either, sending or receiving and so on, and all folders show up etc...

  Regarding what you said, i'm not sure exactly what i'm supposed to be doing or sending, i've gone onto MailMate and Help and gone onto the Activity Viewer which shoes 5 IMAPs for my 5 accounts and 5 SMTPs, the errors i'm getting are for my main designs@urbankaos.co.uk email, so i've clicked on the arrow for that one and it has:

  S15 IDLE:
  20:03:58 Response after idling (240/598): data (0)
  20:05:58 S: * OK Still here
  20:05:58 Response after idling (240/478): data (0)
  20:07:58 S: * OK Still here
  20:07:58 Response after idling (240/358): data (0)

  R17 LOGOUT
  19:42:25 Warning: Missing size after fetch command (1006) for UID 6.
  19:42:25 Error: Failed to fetch data for 1 messages.
  20:03:28 Running action
  20:03:28 Sending request (21)
  20:03:28 Handling request
  20:03:28 Ready to run action (retry count: 0)
  20:03:28 Disconnecting
  20:03:28 Trying to disconnect nicely (30)...
  20:03:28 C: R17 LOGOUT
  20:03:28 S: * BYE Logging out
  20:03:28 S: R17 OK Logout completed (0.000 + 0.000 secs).
  20:03:28 Clearing connection to imap.ipage.com
  20:03:28 Completed action (3). Observed read/write timeouts: 8/8
  20:03:28 Handling reply

  R10 LOGOUT
  20:03:28 Running action
  20:03:28 Sending request (13)
  20:03:28 Handling request
  20:03:28 Ready to run action (retry count: 0)
  20:03:28 Disconnecting
  20:03:28 Trying to disconnect nicely (30)...
  20:03:28 C: R33 LOGOUT
  20:03:28 S: * BYE Logging out
  20:03:28 S: R33 OK Logout completed (0.000 + 0.000 secs).
  20:03:28 Clearing connection to imap.ipage.com
  20:03:28 Completed action (3). Observed read/write timeouts: 8/8
  20:03:28 Handling reply
  20:05:35 Running action
  20:05:35 Sending request (22)
  20:05:35 Handling request
  20:05:35 Ready to run action (retry count: 0)
  20:05:35 Synchronizing mailbox (attempting to do it quickly): INBOX/Archive
  20:05:35 Selecting mailbox: INBOX/Archive
  20:05:35 Clearing connection to imap.ipage.com
  20:05:35 Trying to connect to imap.ipage.com on port 143 (CFNetwork)
  20:05:35 Resolved hostname (imap.ipage.com).
  20:05:35 Successful connection.
  20:05:36 S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE UNSELECT AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
  20:05:36 Retrieving password (keychain or user request)
  20:05:36 C: D0 AUTHENTICATE PLAIN ••••••••••
  20:05:36 S: D0 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 XXXXXXXXX QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE UNSELECT QUOTA] Logged in
  20:05:36 C: D1 CAPABILITY
  20:05:36 S: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 XXXXXXXXX QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE UNSELECT QUOTA
  20:05:36 S: D1 OK Capability completed (0.000 + 0.000 secs).
  20:05:36 C: D2 ID ("name" "MailMate" "version" "r5310" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
  20:05:36 S: * ID ("name" "Dovecot")
  20:05:36 S: D2 OK ID completed (0.000 + 0.000 secs).
  20:05:36 C: D3 LIST INBOX ""
  20:05:36 S: * LIST (\Noselect) "." INBOX.
  20:05:36 S: D3 OK List completed (0.000 + 0.000 secs).
  20:05:36 C: D4 SELECT "INBOX.Archive"
  20:05:36 S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft NonJunk $NotJunk)
  20:05:36 S: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft NonJunk $NotJunk *)] Flags permitted.
  20:05:36 S: * 8 EXISTS
  20:05:36 S: * 0 RECENT
  20:05:36 S: * OK [UIDVALIDITY 1355068999] UIDs valid
  20:05:36 S: * OK [UIDNEXT 9] Predicted next UID
  20:05:36 S: * OK [HIGHESTMODSEQ 3] Highest
  20:05:36 S: D4 OK [READ-WRITE] Select completed (0.000 + 0.000 secs).
  20:05:36 Attempting fast synchronization.
  20:05:36 C: D5 UID FETCH 9:* (UID)
  20:05:36 S: * 8 FETCH (UID 8)
  20:05:36 S: D5 OK Fetch completed (0.001 + 0.000 secs).
  20:05:36 C: D6 NOOP
  20:05:36 S: D6 OK NOOP completed (0.001 + 0.000 secs).
  20:05:36 Performing full synchronization.
  20:05:36 C: D7 UID FETCH 1:8 (UID)
  20:05:36 S: * 1 FETCH (UID 1)
  20:05:36 S: * 2 FETCH (UID 2)
  20:05:36 S: * 3 FETCH (UID 3)
  20:05:36 S: * 4 FETCH (UID 4)
  20:05:36 S: * 5 FETCH (UID 5)
  20:05:36 S: * 6 FETCH (UID 6)
  20:05:36 S: * 7 FETCH (UID 7)
  20:05:36 S: * 8 FETCH (UID 8)
  20:05:36 S: D7 OK Fetch completed (0.001 + 0.000 secs).
  20:05:36 C: D8 UID FETCH 9:* (INTERNALDATE)
  20:05:37 S: * 8 FETCH (UID 8 INTERNALDATE "17-Dec-2016 08:19:05 -0500")
  20:05:37 S: D8 OK Fetch completed (0.001 + 0.000 secs).
  20:05:37 C: D9 UID FETCH 1:8 (UID FLAGS)
  20:05:37 S: * 1 FETCH (UID 1 FLAGS (\Seen NonJunk $NotJunk))
  20:05:37 S: * 2 FETCH (UID 2 FLAGS (\Seen NonJunk $NotJunk))
  20:05:37 S: * 3 FETCH (UID 3 FLAGS (\Answered \Seen $NotJunk))
  20:05:37 S: * 4 FETCH (UID 4 FLAGS (\Answered \Seen))
  20:05:37 S: * 5 FETCH (UID 5 FLAGS (\Answered \Seen))
  20:05:37 S: * 6 FETCH (UID 6 FLAGS (\Answered \Seen))
  20:05:37 S: * 7 FETCH (UID 7 FLAGS (\Seen))
  20:05:37 S: * 8 FETCH (UID 8 FLAGS (\Answered \Seen NonJunk))
  20:05:37 S: D9 OK Fetch completed (0.001 + 0.000 secs).
  20:05:37 Completed action (1003). Observed read/write timeouts: 8/8
  20:05:37 Handling reply
  20:07:37 Running action
  20:07:37 Sending request (23)
  20:07:37 Handling request
  20:07:37 Ready to run action (retry count: 0)
  20:07:37 Disconnecting
  20:07:37 Trying to disconnect nicely (30)...
  20:07:37 C: R10 LOGOUT
  20:07:37 S: * BYE Logging out
  20:07:37 S: R10 OK Logout completed (0.000 + 0.000 secs).
  20:07:37 Clearing connection to imap.ipage.com
  20:07:37 Completed action (3). Observed read/write timeouts: 8/8
  20:07:37 Handling reply

• 

  benny February 20th, 2017 @ 02:09 PM

  Hi Jodie, I'm very sorry about the late reply. For some reason your comment was marked as spam by lighthouseapp (this some times happens for no apparent reason and there's no easy way for me to be notified about it).

  If it's not too late. What I meant by generating logs was my first reply in this ticket:

  • Open the Activity Viewer (⌥⌘0). This enables logging.
  • Wait for 1 or more of these errors to occur.
  • Use “Help ▸ Send Server Logs”.

  That'll generate an email which you can send to me and then I can review exactly what happens when the error occurs.

  Again, sorry about the long delay.