#161 accepted
Justin Bauer

Force Close on open

Reported by Justin Bauer | June 14th, 2011 @ 01:48 AM

Force closing on open after the update earlier today. Running Mac OSX Snow Leopard.

Here's the report.

Process: MailMate [2549]
Path: /Applications/MailMate.app/Contents/MacOS/MailMate
Identifier: com.freron.MailMate
Version: 1.2 (2204)
Code Type: X86 (Native)
Parent Process: launchd [126]

Date/Time: 2011-06-13 21:45:34.103 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6

Interval Since Last Report: 3364159 sec
Crashes Since Last Report: 22
Per-App Interval Since Last Report: 41 sec
Per-App Crashes Since Last Report: 4

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x9202e156 __kill + 10
1 libSystem.B.dylib 0x9202e148 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x920c0899 raise + 26
3 libSystem.B.dylib 0x920d69b8 abort + 93
4 libOakDatabase.dylib 0x00484548 query::values_t::values_t(query::query_t*, database_header_oracle_t*) + 530


Comments and changes to this ticket

  • benny

    benny June 14th, 2011 @ 07:06 AM

    • Assigned user set to “benny”
    • State changed from “new” to “accepted”

    Update: Before following any of the instructions below then see the latest comment on this issue.

    Did you by any chance notice if two instances of MailMate were running after the update? This would be very bad for the database indexes and I have had a report of this happening once before.

    I'm afraid the best thing you can do is start over. You can either do it a by dragging the following folder to the trash:

    ~/Library/Application Support/MailMate

    Or if you want to keep account, mailbox, and signature settings, you can trash these folders instead:

    ~/Library/Application Support/MailMate/Database.noindex
    ~/Library/Application Support/MailMate/Messages
    ~/Library/Application Support/MailMate/Attachments

    I'm very sorry about the inconvenience! I'll look into possible problems with relaunching MailMate after an update and I'll keep this ticket open to track any progress.

    For everybody reading this ticket, I'm interested in any reports on multiple instances of MailMate running and any special circumstances you may think could be relevant. If it happens then it is important to close both instances as quickly as possible. And even better to force quit them.

  • Justin Bauer

    Justin Bauer June 14th, 2011 @ 01:43 PM


    Thanks for the quick response, just wanted to update that I have since restarted my machine and tried to launch mailmate with the same issue, so it's not a double instance issue. I also am not able to find the MailMate folder in the Application Support folder, but I'm assuming it's because its hidden. Going to try reinstalling and see if that helps.

    Keep up the good work team.

  • benny

    benny June 14th, 2011 @ 02:33 PM

    The problem is likely going to be persistent based on the look of the
    crash log (database corruption). Running with two instances of MailMate
    after the update (due to some bug in the update system) would be a very
    likely cause for this database corruption. Therefore I am very
    interested in knowing if you think that happened after updating?

    The folder is not hidden. You should look here:

    /Users/(your username)/Library/Application Support/MailMate

    The use of ~ in my previous description is shorthand for /Users/(your username)/ if that is why you couldn't find it.

    Reinstalling won't help.

  • benny

    benny November 14th, 2011 @ 11:51 AM

    • State changed from “accepted” to “fixcommitted”

    The next version of MailMate includes code to automatically detect problems like the one described in this ticket. The user is then offered some options to rebuild the database including an option to base the rebuild on already downloaded messages if possible. This also includes the information saved about usage of signatures.

  • benny

    benny December 22nd, 2011 @ 01:10 PM

    • State changed from “fixcommitted” to “fixreleased”

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