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Command 0/(' error on today's update

#1585

Since applying today's update, I couldn't send any emails. Activity viewer mentioned network timeouts, after showing a successful SSL connection. I checked our email server (Kerio) and it showed these messages when I tried to send something:

[23/Nov/2016 09:25:03][6760501248] {smtps} Sent SMTP greeting to 189.207.89.104:55472 [23/Nov/2016 09:25:03][6760501248] {smtps} Command [23/Nov/2016 09:25:03][6760501248] {smtps} Command 0/(' [23/Nov/2016 09:25:03][6760501248] {smtps} Command [23/Nov/2016 09:25:03][6760501248] {smtps} SMTP server session end

I restored the previous version of MailMate (1.9.5 5263) and mails started sending again. I haven't tried reinstalling the newer version again, or tried with other SMTP servers.

Reported by Gustavo D Villarreal · November 23rd, 2016 @ 05:35 PM

State: fixreleased
Milestone: none
Assigned to: benny benny

Activity

  1. Gustavo D Villarreal
    Gustavo D Villarreal

    Reformetting the server log:

    [23/Nov/2016 09:25:03][6760501248] {smtps} Sent SMTP greeting to 189.207.89.104:55472

    [23/Nov/2016 09:25:03][6760501248] {smtps} Command

    [23/Nov/2016 09:25:03][6760501248] {smtps} Command 0/('

    [23/Nov/2016 09:25:03][6760501248] {smtps} Command

    [23/Nov/2016 09:25:03][6760501248] {smtps} SMTP server session end

    November 23rd, 2016 @ 05:36 PM

  2. benny
    benny

    Could you try adding a p to the port number for SMTP in the IMAP account editor?

    E.g., 465p instead of 465.

    November 23rd, 2016 @ 09:59 PM

  3. Gustavo D Villarreal
    Gustavo D Villarreal

    Benny,

    Adding the 'p' makes it work again. Is this a temporary workaround or should I add the 'p' to my other SMTP server configs?

    Thank you.

    November 23rd, 2016 @ 11:38 PM

  4. benny
    benny
    • State changed from new to reproduced

    Only add it if you have a specific issue with an SMTP server (you should at least have no issues with ports 25 and 587 — the issue only affects non-standard ports). I'll be looking into fixing the issue, but I cannot provide a time frame.

    November 24th, 2016 @ 08:30 AM

  5. benny
    benny

    Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. I've tried to fix the issue, but it's a bit tricky to test, because other servers with other non-standard ports may behave slightly different.

    November 24th, 2016 @ 02:19 PM

  6. Gustavo D Villarreal
    Gustavo D Villarreal

    Ok Benny, its working fine with the new version and removing the 'p'.

    November 24th, 2016 @ 03:22 PM

  7. lollipop
    lollipop

    tnx Benny, 5308 got me mailing again.

    November 24th, 2016 @ 07:24 PM

  8. Anonymous
    Anonymous

    I too had a problem with an SMTP problem on port 2525 and 5307. Updated to 5309 and it started working again. So just to let you know that whatever you fixed, worksforme.

    November 28th, 2016 @ 04:56 PM

  9. benny
    benny
    • State changed from reproduced to fixcommitted

    Thanks for the updates.

    November 28th, 2016 @ 07:22 PM

  10. benny
    benny
    • State changed from fixcommitted to fixreleased

    December 21st, 2016 @ 09:56 AM

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