#1569 ✓cantreproduce
Menza Dudley

Gmail Account Unavailable

Reported by Menza Dudley | November 8th, 2016 @ 06:16 PM

I have two Gmail accounts I use. One is working properly. The other show unavailable. I can take it offline and then try to bring it back online and it just show unavailable

Comments and changes to this ticket

  • benny

    benny November 8th, 2016 @ 07:06 PM

    • State changed from “new” to “fixcommitted”

    I'm afraid this is a MailMate bug. Try this: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. Then wait a few minutes for MailMate to figure out that the account needs to be re-authenticated.

  • Menza Dudley

    Menza Dudley November 9th, 2016 @ 12:43 PM

    That did not help any other suggestions

  • benny

    benny November 9th, 2016 @ 02:06 PM

    • State changed from “fixcommitted” to “cantreproduce”

    So now you are on r5300 in the About window?

    You can try the following:

    • Open the Activity Viewer (⌥⌘0).
    • Take the account offline and then online again (click on it under SOURCES in the mailbox outline and use the Mailboxes menu).
    • Let it fail for a couple of minutes.
    • Use “Help ▸ Send Server Logs”.

    Then I can review the logs.

    Thanks in advance.

  • Menza Dudley
  • benny

    benny November 10th, 2016 @ 11:54 AM

    Authentication appears to simply be failing:

    14:47:32 C: D1 AUTHENTICATE XOAUTH2 ••••••••••  
    14:47:33 S: + eyJzdGF0dXMiOiI0MDAiLCJzY2hlbWVzIjoiQmVhcmVyIiwic2NvcGUiOiJodHRwczovL21haWwuZ29vZ2xlLmNvbS8ifQ==  
    14:47:33 C:  
    14:47:33 S: D1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)  
    14:47:33 Error: Server response: “D1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. Command attempted: “D1 AUTHENTICATE XOAUTH2 ••••••••••”.  
    14:47:33 Error: OAUTH2 error is {"status":"400","schemes":"Bearer","scope":"https://mail.google.com/"}
    

    Did you verify that you have r5300 of MailMate?

    Are you asked to authenticate the account (within a few minutes of it failing)?

  • Menza Dudley

    Menza Dudley November 10th, 2016 @ 12:18 PM

    I have 5263. When I check for updates it says I have the most current version. No I am not asked to authenticate

  • benny

    benny November 10th, 2016 @ 01:33 PM

    Ok, then you missed a detail in what I wrote above: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    The ⌥ key is also known as alt/option.

  • Menza Dudley

    Menza Dudley November 10th, 2016 @ 01:49 PM

    I tried when I hold down the alt key I cannot click on the check now button for some reason. Can I just download the new vision from the website and copy over the old app file?

  • benny
  • Menza Dudley

    Menza Dudley November 10th, 2016 @ 06:25 PM

    That worked. Thank you. By the way I still can't update with I hold down the option key

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