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MailMate Crashing and no way of stopping it

#1562

Hi,

I spent some time on a flight today writing lots of emails, some with quite a few attachments. Once I connected to the internet, Mailmate sent a couple of the messages then hung on one email. I have tried deleting it from drafts but whatever I select (Try Later, Try Again, Edit Message) MM just crashes and the message below is what I get.

I do not know how to start MM in 'safe mode' if such a tool exists.

Can you please help as I have lots of work to do!!?

Thanks

Reported by Gareth Lock · October 24th, 2016 @ 04:30 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Sorry about the late reply on this serious issue.

    It seems MailMate has trouble re-opening a draft. I'm looking into it now.

    October 25th, 2016 @ 11:46 AM

  2. benny
    benny

    Try this test release and let me know what happens.

    October 25th, 2016 @ 11:54 AM

  3. Gareth Lock
    Gareth Lock

    Hi Benny,

    That worked. Allowed me to clear the erroneous message. Now all working, thank you.

    Regards

    Gareth Lock
    Owner, Trainer and Coach
    Human in the System Consulting

    M: +44 7966 483832
    E: gareth@humaninthesystem.co.uk
    W: http://www.humaninthesystem.co.uk
    T: @HumaninSystem

    October 25th, 2016 @ 12:04 PM

  4. benny
    benny
    • State changed from new to resolved

    I'm glad it worked.

    If you got a warning within the message text field then MailMate should have stored a copy of the problematic text here:

    /tmp/failed_conversion.txt

    If it's not of a private nature then you are welcome to send it to me using “Help ▸ Send Feedback”.

    October 25th, 2016 @ 12:20 PM

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