#1555 new
David Moldawer

Sent Messages not downloading from Gmail

Reported by David Moldawer | October 13th, 2016 @ 07:26 PM

To setup Mailmate with my Gmail account, I followed your instructions on labeling everything in All Mail so that it appears in MailMate.

While there's now way to make truly sure, it appears that All Mail in Gmail now matches the Archive folder under Sources > David Moldawer's Gmail > [Gmail] > Archive.

I carefully removed the Archive label from all Sent Mail in Gmail. My expectation was that Sources > David Moldawer's Gmail > [Gmail] > Sent Mail would then contain all my Gmail Sent Mail. Instead, I'm only seeing messages I've sent since setting up MailMate.

What do I need to do to get MailMate to download all my Gmail Sent Mail?


Comments and changes to this ticket

  • benny

    benny October 14th, 2016 @ 07:27 AM

    This sounds like the mailbox is not online or the account is not fully synchronized yet. Try this:

    • Open the Activity Viewer (⌥⌘0).
    • Use the Mailbox menu to take the Sent Mail mailbox offline and then online.
    • Wait a bit.
    • Use “Help ▸ Send Server Logs”.

    Then I can look for anything suspicious.

  • David Moldawer

    David Moldawer October 14th, 2016 @ 01:17 PM

    Strangely it kicked in overnight. Sent mail seems to be in there now. Thanks for your help!

  • benny

    benny October 14th, 2016 @ 06:05 PM

    • State changed from “new” to “resolved”

    Then it was probably because MailMate was still synchronizing the account.

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