#1515 ✓resolved
David Wells

All accounts went offline

Reported by David Wells | August 31st, 2016 @ 03:13 PM

Hi Benny,
Yesterday afternoon all my imap acounts became "offline".
Haven't detected any collateral events.
Other clients working fine with the same accounts.
I checked and edited all the imap settings.
Tried different ISP connections,
but not luck.

Love the product, but need incoming mail.
David

Comments and changes to this ticket

  • benny

    benny August 31st, 2016 @ 04:57 PM

    First update to the latest test release to make sure we are on the same page: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    To take accounts online (if you don't know how), select them under SOURCES in the mailbox list and then use “Mailbox ▸ Take Online”.

    Let me know what happens.

  • David Wells

    David Wells August 31st, 2016 @ 07:55 PM

    Thanks for your promptness. While waiting, though, I found out from Google that I might have to create and exception for MailMate as a "lower security access" client. Followed their instructions and it worked, but is this really necessary?

  • benny

    benny August 31st, 2016 @ 08:10 PM

    • State changed from “new” to “resolved”

    Well, the “lower security access” client is FUD in my opinion, but MailMate does offer an alternative. You can enable OAuth2 in the IMAP account settings. But note that the past 24 hours I've received reports from a few users for which this does not appear to work well. More about that here.

  • benny

    benny August 31st, 2016 @ 08:10 PM

    More about MailMate and OAuth2 here.

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Mac OS X email client.

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