#1494 new
Chris Herr

MailMate has stopped processing rules

Reported by Chris Herr | July 16th, 2016 @ 03:57 PM

Mail mate has worked flawlessly since I purchased it. I have a series of rules that move mail from my inbox to various mailboxes, and in the last day or so, they have stopped working. I have a suspicion that it has to do with my Yahoo account, as I see a spinning gear next to the Yahoo source almost constantly. Is there anything I can do on my end to correct this?

Comments and changes to this ticket

  • Chris Herr

    Chris Herr July 18th, 2016 @ 12:05 AM

    I have found the problem. I was adding a new rule to the inbox and began entering a condition instead. I noticed my mistake and switched over to the rules panel, but did not notice that the condition had remained. Once the condition was removed, everything went back to normal. Sorry for the false alarm, and thanks again for such an outstanding product.

    Please close this ticket.

  • benny

    benny July 19th, 2016 @ 06:20 AM

    • State changed from “new” to “resolved”

    Thanks for finding the issue yourself! (I'm currently on vacation and a bit slow to respond.)

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Mac OS X email client.

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