#1417 ✓cantreproduce

Smart mailboxes lost after crash

Reported by mariow | February 15th, 2016 @ 04:42 PM

MailMate crashed an hour ago. It restarted without a rebuild of the database but all of my smart mailboxes are gone. I have backups of everything - which files can I find those settings in to recover my smart mailboxes?

Comments and changes to this ticket

  • benny

    benny February 15th, 2016 @ 07:32 PM

    • State changed from “new” to “cantreproduce”

    It's this file:

    ~/Library/Application Support/MailMate/Mailboxes.plist

    Does this mean that a simple crash destroyed your mailboxes? Could you attach the crash report related to this if you still have it?

    Did you then just get the default set of mailboxes?

  • mariow

    mariow February 15th, 2016 @ 08:21 PM

    Unfortunately I did not save the crash report. Another program (can't remember which) crashed at the same time and I just clicked away the message unfortunately (not sure what caused the crashes though). Right now I have the default mailboxes and none of the default smart mailboxes. I'm attaching a screenshot of the sidebar.

    My Mailmate folder does contain a "Mailboxes.plist.invalid" but it is only half the size of my current Mailboxes.plist file and one day old (making it older than the crash, so this is probably irrelevant)

    I'll try to restore the Mailboxes.plist from my backup and see what happens.

  • mariow

    mariow February 15th, 2016 @ 08:45 PM

    A simple restore of yesterdays Mailboxes.plist fixed it, thanks a lot!
    Unfortunately it seems that I won't have any helpful data to reproduce the issue.

  • benny

    benny February 16th, 2016 @ 01:11 PM

    Hmm, I would have expected that invalid file to be the problem. Somehow MailMate saved a file which is was not able to read later one. Finding the bug involves finding out what MailMate saved.

    Could you send it using “Help ▸ Send Feedback”? I can then also look into why it's small.

  • mariow

    mariow February 16th, 2016 @ 06:23 PM

    Of course, the file is on it's way to you

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