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Instant crash when opening editor window

#1404

Hi Benny,

I just reinstalled my Mac and copied over all the settings and mailboxes and whatnot from the old install. The old install was Yosemite the new one is El Capitan if that makes any difference.

Everything seemed to work fine until just now. I tried to reply to an email and poof MailMate is just gone. Turns out I also cannot write a new email. So my guess is that the crash is related to the editor window somehow.

Any ideas?

Reported by Alexander Kucera · February 6th, 2016 @ 04:20 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Looks like a MailMate bug, but I might need to create a debug release to analyze it. I think it might be related to MmSMTPAlternativeEnabled. Have you enabled that?

    It might also be related to your settings. Could you send me the following by email:

    ~/Library/Application Support/MailMate/Identities.plist
    ~/Library/Application Support/MailMate/Sources.plist
    ~/Library/Application Support/MailMate/Submission.plist
    

    February 6th, 2016 @ 09:29 PM

  2. Alexander Kucera
    Alexander Kucera

    Hi Benny,

    please find the requested files in the archive linked below.

    http://babylondreams.de/shared/mailmate_debug_2016-02-08/

    I tried to look up the value for MmSMTPAlternativeEnabled, but wasn't able to find it anywhere, so I assume I do not have it enabled.

    February 8th, 2016 @ 12:13 PM

  3. benny
    benny

    Thanks, I've made a copy and you can delete them now (before some spam crawler finds it).

    February 8th, 2016 @ 12:17 PM

  4. Alexander Kucera
  5. benny
    benny
    • State changed from new to reproduced

    Just a quick note: I can reproduce it and I'll let you know when I have a fix. It might not be today though.

    Thanks for the data!

    February 8th, 2016 @ 02:48 PM

  6. Alexander Kucera
  7. benny
    benny

    Is it possible that you forgot to copy the Identities.plist file. It seems very incomplete and this triggers the crash. I'll fix that, but then you probably need to edit the IMAP account settings of all of your accounts and add names and email addresses.

    February 8th, 2016 @ 08:31 PM

  8. Alexander Kucera
    Alexander Kucera

    I copied the whole MailMate Application Support folder. It so I thought. Maybe the copy operation didn't complete successfully and I didn't notice? I'll try to copy over just the broken plist and see if that fixes it. So don't spend time fixing it now if a simple copy will fix it in my end. Thanks and I'll let you know how it went.

    February 8th, 2016 @ 09:08 PM

  9. Alexander Kucera
    Alexander Kucera

    Hi Benny,

    all is well again. I just copied over Identities.plist from the backup again and all is working now. Weird that all the rest copied without problems.

    Thanks for your help. Feel free to close the ticket.

    February 9th, 2016 @ 08:21 AM

  10. benny
    benny
    • State changed from reproduced to fixcommitted

    I'm glad it is resolved. I've also “fixed” the crash. Let me know if it turns out that the problem (somehow) was not the copy action, e.g., that MailMate somehow loses the file.

    February 9th, 2016 @ 08:24 AM

  11. benny
    benny
    • State changed from fixcommitted to fixreleased

    March 15th, 2016 @ 12:14 PM

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