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Mailmate Just Stopped Working

#1372

Hi,

MailMate won't retrieve emails today. It worked fine yesterday. I use Gmail, the browser version works fine as does my iPhone, so it's not a password issue. I'm not getting any errors, I just don't see any new email.

Thanks,
Keith

Reported by Keith Stoute · January 6th, 2016 @ 02:36 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. Keith Stoute
    Keith Stoute

    Hi Benny,

    Do you have any suggestions for me to try?
    Thanks,
    Keith

    January 7th, 2016 @ 06:23 PM

  2. benny
    benny

    If you look at the account under SOURCES in the mailbox list, do you then see any problems? For example, is anything marked as “(offline)”. If it is then use “Mailbox ▸ Take Online”.

    January 8th, 2016 @ 07:37 PM

  3. benny
    benny
    • State changed from new to resolved

    I'm glad it works now. Let me know if this is something that happens frequently. Accounts are not supposed to go offline without the user having explicitly selected it (possibly after an error message), but I've had a few reports about this happening for Gmail accounts.

    January 8th, 2016 @ 08:22 PM

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