#1319 ✓cantreproduce
Paul Roberts

Crashing on messages with attachment

Reported by Paul Roberts | November 23rd, 2015 @ 06:23 AM

Repeated freezes on El Capitan 10.11.1 (11in MBA mid 2011) when Quick Look attachments. Only recovery is force quit and restart. Freeze does not happen immediately after restart, but does happen reliably after some time has passed. Does not seem to be limited to specific types of attachments.

Comments and changes to this ticket

  • benny

    benny November 23rd, 2015 @ 12:51 PM

    • State changed from “new” to “cantreproduce”

    When this happens, could you generate a sample for me and send it to me. One way to create it is using this command in a Terminal window:

    sample MailMate 5 -f ~/Desktop/sample_mailmate.txt

    Thanks in advance!

  • Paul Roberts
  • benny

    benny November 24th, 2015 @ 03:02 PM

    Thanks. The hang is deeply nested in an Apple framework related to PDF handling. I'm not saying it cannot somehow be triggered by MailMate, but it looks like an Apple issue. Are you sure the problem is not limited to PDF attachments?

  • Paul Roberts

    Paul Roberts November 25th, 2015 @ 06:35 AM

    Thanks. I will watch more closely to determine which attachments cause the problems. It does freeze by even displaying a message with an embedded PDF.

    The problems may be related to others that I have with PDFs and El Capitan and I will investigate that connection. You can close this ticket and I will reopen a new one if it becomes necessary.

  • benny

    benny November 25th, 2015 @ 07:51 AM

    You can just use this ticket and I'll change its state if necessary.

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