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Crashing on messages with attachment

#1319

Repeated freezes on El Capitan 10.11.1 (11in MBA mid 2011) when Quick Look attachments. Only recovery is force quit and restart. Freeze does not happen immediately after restart, but does happen reliably after some time has passed. Does not seem to be limited to specific types of attachments.

Reported by Paul Roberts · November 23rd, 2015 @ 06:23 AM

State: cantreproduce
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny
    • State changed from new to cantreproduce

    When this happens, could you generate a sample for me and send it to me. One way to create it is using this command in a Terminal window:

    sample MailMate 5 -f ~/Desktop/sample_mailmate.txt

    Thanks in advance!

    November 23rd, 2015 @ 12:51 PM

  2. Paul Roberts
    Paul Roberts

    Attached.

    November 23rd, 2015 @ 10:13 PM

  3. benny
    benny

    Thanks. The hang is deeply nested in an Apple framework related to PDF handling. I'm not saying it cannot somehow be triggered by MailMate, but it looks like an Apple issue. Are you sure the problem is not limited to PDF attachments?

    November 24th, 2015 @ 03:02 PM

  4. Paul Roberts
    Paul Roberts

    Thanks. I will watch more closely to determine which attachments cause the problems. It does freeze by even displaying a message with an embedded PDF.

    The problems may be related to others that I have with PDFs and El Capitan and I will investigate that connection. You can close this ticket and I will reopen a new one if it becomes necessary.

    November 25th, 2015 @ 06:35 AM

  5. benny
    benny

    You can just use this ticket and I'll change its state if necessary.

    November 25th, 2015 @ 07:51 AM

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