#1290 new
Deepak Chandran

Unable to create an account

Reported by Deepak Chandran | October 21st, 2015 @ 03:48 AM

I have 9 sources and it is working fine.

I am trying to add two other email accounts( Sources) which are GMAIL accounts. I have enabled IMAP but I cannot enable the account . It shows offline and the following error message appears.

The screen shot is attached.

Await your reply.

I am using a licensed copy of the MAilmate.

Thanks and Regards
Deepak Chandran

Comments and changes to this ticket

  • benny

    benny October 21st, 2015 @ 08:49 AM

    Have you tried following the instructions provided in the error message: https://support.google.com/mail/answer/78754

    Are all of you accounts Gmail or only the new ones? (MailMate has experimental support for a different authentication method, but I only think you should try it if your working accounts are not affected.)

  • Deepak Chandran

    Deepak Chandran October 21st, 2015 @ 02:23 PM

    No all my accounts are not GMAIL. I have yahoo, Outlook, Apple cloud email, which are working fine except for 2 new accounts which I am trying to configure and it is not working.

    Secondly If I try to configure in Apple Mail it works.

    Deepak

  • benny

    benny October 21st, 2015 @ 02:41 PM

    • State changed from “new” to “resolved”

    Apple Mail now uses a new authentication method for Gmail (on El Capitan). MailMate has experimental support for the same method. You can try it by holding down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    You can read more about it here.

    Let me know if that does not resolve your issue.

  • Deepak Chandran

    Deepak Chandran October 21st, 2015 @ 05:41 PM

    I have tried all the methods suggested but it is not performing in MailMate.

    Kindly advise.
    Deepak

  • benny

    benny October 21st, 2015 @ 06:39 PM

    • State changed from “resolved” to “cantreproduce”

    First check in the About window that you are using r5152 now.

    Then make sure OAuth2 is enabled in the IMAP account settings (File ▸ Edit IMAP Account ▸ ...).

    Then provide some more details about the kind of error you are seeing now. What happens when you try to take a Gmail account online?

  • Deepak Chandran

    Deepak Chandran October 22nd, 2015 @ 02:36 PM

    the version that I have is r5141 and it says it is the latest.

    I cant find any entries where i can make the Imap Account settings as mentioned above.

    I tried configuring in AirmailApp 2,5 and in Apple Mail and it works properly.

    Await for your guidance and resolution in this matter.

    Deepak

  • benny

    benny October 22nd, 2015 @ 02:38 PM

    You didn't succeed in fetching the latest test release. Here it is again: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. The preferences can be found in the MailMate menu. The Software Update pane is the last one to the right.

  • Deepak Chandran

    Deepak Chandran October 22nd, 2015 @ 03:27 PM

    Hello Benny

    Finally it is resolved.Thank you so much.

    You are awesome.

    I have r5153 now

    Posted a new query under a new ticket.

    Deepak

  • benny

    benny October 22nd, 2015 @ 05:55 PM

    • State changed from “cantreproduce” to “resolved”

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