Lighthouse has a new layout. Prefer the old one? Return to the old layout, and switch back any time from the link at the top of each page.

New IMAP accounts "unavailable"

#1268

I'm trying to test out Mailmate, but cannot get either of two IMAP accounts to connect. Same settings as are working in another email client, and the same logins work in webmail. The command line "openssl s_client -connect :993&quot; and :465 works fine, and the same server does both IMAP and SMTP. No clues are apparent in the Activity window. These are not Gmail accounts. I&#39;ve looked at the existing tickets, and tried various things from there. Suggestions?<\/p> <p>Thanks,<br> Gary<\/p>

Reported by Gary Henderson · September 21st, 2015 @ 08:34 PM

State: resolved
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    I'll need more details to figure out what is wrong. If you provide the server address then I can try connecting to it myself. Alternatively, send me the following files:

    ~/Library/Application Support/MailMate/Sources.plist
~/Library/Application Support/MailMate/Submission.plist

    You can find an email address here.

    There has been some issues with port 465, but that should only affect SMTP. You can get a test release here. That should fix any issues with this port.

    September 22nd, 2015 @ 08:57 AM

  2. Gary Henderson
    Gary Henderson

    Files emailed to "mm" address. Thanks!

    September 22nd, 2015 @ 09:48 PM

  3. benny
    benny
    • State changed from new to cantreproduce

    I replied by email. My main question was:

    Do you have any firewalls or special network settings which could play a role in this?

    September 24th, 2015 @ 10:18 AM

  4. Gary Henderson
    Gary Henderson

    That was exactly the issue. I had the OS X firewall off, but after your comment prompted me to dig further I discovered the network security product I use had the MailMate application set as 'blocked' - as a default for new apps, I suppose. Mail is flowing now. Thank you! Apologies for not having found that earlier, before I contacted you. Close the ticket, please.

    September 25th, 2015 @ 08:06 PM

  5. benny
    benny
    • State changed from cantreproduce to resolved

    I'm glad you found the problem.

    September 26th, 2015 @ 08:10 AM

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.