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Authentication error

#1253

08:19:16 Running action
08:19:16 Sending request (384)
08:19:16 Handling request
08:19:16 Trying to disconnect nicely (8)...
08:19:16 C: A3 LOGOUT
08:19:16 Error: Error sending data.
08:19:16 Clearing connection to mail.kias.re.kr
08:19:16 Ready to run action
08:19:16 Clearing connection to mail.kias.re.kr
08:19:16 Trying to connect to mail.kias.re.kr on port 993
08:19:16 Successful connection on socket 40.
08:19:16 Initiating secure connection...
08:19:16 Setup of secure connection complete (TLSv1).
08:19:16 Cipher: DHE-RSA-AES256-SHA SSLv3 Kx=DH Au=RSA Enc=AES(256) Mac=SHA1
08:19:16 S: * OK IMAP4 TIMS(7.46.2014110611) server ready protocol-version:1.0
08:19:16 C: A0 CAPABILITY
08:19:16 S: * CAPABILITY IMAP4 IMAP4rev1 SPECIAL-USE STARTTLS NAMESPACE QUOTA SORT AUTH=PLAIN AUTH=CRAM-MD5
08:19:16 S: A0 OK CAPABILITY completed
08:19:16 Retrieving password (keychain or user request)
08:19:16 C: A1 AUTHENTICATE CRAM-MD5
08:19:16 S: + PDIzNDMxLjE0NDExODE5NTU2MjA2MTNAbWFpbDE+
08:19:16 C: ••••••••••
08:19:16 S: A1 NO invalid user or password
08:19:16 Error: Server response: “A1 NO invalid user or password”. Command attempted: “••••••••••”.
08:19:16 Retrieving password (keychain or user request)
08:19:16 C: A2 AUTHENTICATE PLAIN
08:19:16 Error: TCP socket was unexpectedly closed.
08:19:16 S:
08:19:16 Error code: 2
08:19:16 Failed action (1000). Reset observed read/write timeouts: 8/8

Reported by Deleted User · September 2nd, 2015 @ 08:29 AM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    This looks like a server bug. The first attempt (with CRAM-MD5) fails possibly because of a wrong username or password. Then MailMate retries with the other authentication method (PLAIN), but this appears to trigger the server to close the connection. The server does not support any other authentication methods.

    Can you connect with other email clients?

    September 2nd, 2015 @ 09:09 AM

  2. Deleted User
    Deleted User

    I am still able to use Mail.app to connect this account. I’ve been using Mail.app for a while, but began to miss Mailmate’s powerful features. Could you suggest me a few resolutions?

    September 28th, 2015 @ 12:54 AM

  3. benny
    benny

    There is actually a hidden preference to force the use of the plain login method. Maybe that'll work. Enable it in a Terminal window like this:

    defaults write com.freron.MailMate MmIMAPForcePlainLogin -bool YES

    Then relaunch MailMate.

    If it fails then I'd like to the see a log like the one you provided initially.

    September 28th, 2015 @ 07:39 AM

  4. Deleted User
    Deleted User

    It works! Thank you very much.

    September 28th, 2015 @ 09:37 AM

  5. benny
    benny
    • State changed from new to resolved

    September 28th, 2015 @ 10:45 AM

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