#1233 ✓cantreproduce

One account is unavailable

Reported by PatrickH | August 14th, 2015 @ 06:18 PM

I am having a problem with my university email account when using MailMate. It had been working fine until today. This account is not a Gmail account. I do have some Gmail accounts, and they are working fine in MailMate.

I received a huge attachment in my university email account, causing my email account storage space to be exceeded. I was unable to access my university email account on my iPhone or through MailMate (it was marked "unavailable").

I used the "Outlook Web App" in Safari to delete the email with the attachment and to empty the deleted email folder. I could then get email using my iPhone. However, MailMate continued to list the account as unavailable.

I then used the Synchronize account function, restarted MailMate, restarted my Mac, deleted the account from MailMate and added it back as a new account, but even the new account is marked "unavailable."

I'll appreciate any help you can give me.

My system: MailMate/5084 iMac14,2/x86_64/4/10.10.5


Comments and changes to this ticket

  • benny

    benny August 16th, 2015 @ 03:24 PM

    • State changed from “new” to “cantreproduce”

    First try the latest test version to make sure this is not a problem I've already fixed: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    Then try sending me some data (if it doesn't work):

    • Open the “Activity Viewer” (⌥⌘0).
    • Relaunch MailMate.
    • Wait for the “unavailable” state.
    • Send me logs using “Help ▸ Send Server Logs”.

    Thanks in advance.

  • PatrickH

    PatrickH August 17th, 2015 @ 01:38 AM

    Thank you, Benny. I tried the test version, but that did not help. I have sent the logs to you via email.

  • benny

    benny August 17th, 2015 @ 07:43 AM

    I don't seem to be able to connect to the server at all. I've tried both standard ports like this:

    openssl s_client -connect imap.obu.edu:993
    openssl s_client -connect imap.obu.edu:143 -starttls imap

    And without SSL:

    telnet imap.obu.edu 143

    Maybe the server does not work with IMAP at all. Note that Apple/iOS Mail can connect using a native Exchange protocol. MailMate cannot do that. It requires IMAP to be enabled.

  • PatrickH

    PatrickH August 17th, 2015 @ 04:57 PM

    Benny, it was working fine until my account's storage space was exceeded.

  • PatrickH

    PatrickH August 17th, 2015 @ 06:12 PM

    The IMAP settings I was given for the account are:

    IMAP setting Server name: imap.obu.edu Port: 993 Encryption method: SSL

    SMTP setting Server name: mail.obu.edu Port: 587 Encryption method: TLS

    I don't know where to select TLS in Mailmate. In the past, I kept SSL checked for SMTP and it worked.

  • benny

    benny August 19th, 2015 @ 12:30 PM

    I think it is a coincidence that it stopped working when it did. It doesn't work now -- and the problem is before logging in and shouldn't be related to your specific account. Ask your IT people why this doesn't work:

    openssl s_client -connect imap.obu.edu:993

    This does work by the way:

    openssl s_client -connect mail.obu.edu:587 -starttls TLS

    So the problem is only the IMAP server.

    MailMate automatically uses TLS when needed (today, SSL often also means TLS, the difference is a technical detail).

  • PatrickH

    PatrickH August 19th, 2015 @ 04:37 PM

    Benny, Thank you very much! I contacted IT. They've acknowledged that there is a problem and are working on it.

    Close this if you'd like.

  • benny

    benny August 20th, 2015 @ 07:24 AM

    • State changed from “cantreproduce” to “closed”

    Thanks for the update. I hope it'll soon be resolved.

    And your IT department owes me a beer ;-)

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