Freron MailMate

Comments and changes to this ticket

• 

  benny August 16th, 2015 @ 03:24 PM

  • State changed from “new” to “cantreproduce”

  First try the latest test version to make sure this is not a problem I've already fixed: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  Then try sending me some data (if it doesn't work):

  • Open the “Activity Viewer” (⌥⌘0).
  • Relaunch MailMate.
  • Wait for the “unavailable” state.
  • Send me logs using “Help ▸ Send Server Logs”.

  Thanks in advance.

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  PatrickH August 17th, 2015 @ 01:38 AM

  Thank you, Benny. I tried the test version, but that did not help. I have sent the logs to you via email.

• 

  benny August 17th, 2015 @ 07:43 AM

  I don't seem to be able to connect to the server at all. I've tried both standard ports like this:

  openssl s_client -connect imap.obu.edu:993
  openssl s_client -connect imap.obu.edu:143 -starttls imap
  

  And without SSL:

  telnet imap.obu.edu 143
  

  Maybe the server does not work with IMAP at all. Note that Apple/iOS Mail can connect using a native Exchange protocol. MailMate cannot do that. It requires IMAP to be enabled.

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  PatrickH August 17th, 2015 @ 04:57 PM

  Benny, it was working fine until my account's storage space was exceeded.

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  PatrickH August 17th, 2015 @ 06:12 PM

  The IMAP settings I was given for the account are:

  IMAP setting Server name: imap.obu.edu Port: 993 Encryption method: SSL

  SMTP setting Server name: mail.obu.edu Port: 587 Encryption method: TLS

  I don't know where to select TLS in Mailmate. In the past, I kept SSL checked for SMTP and it worked.

• 

  benny August 19th, 2015 @ 12:30 PM

  I think it is a coincidence that it stopped working when it did. It doesn't work now -- and the problem is before logging in and shouldn't be related to your specific account. Ask your IT people why this doesn't work:

  openssl s_client -connect imap.obu.edu:993
  

  This does work by the way:

  openssl s_client -connect mail.obu.edu:587 -starttls TLS
  

  So the problem is only the IMAP server.

  MailMate automatically uses TLS when needed (today, SSL often also means TLS, the difference is a technical detail).

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  PatrickH August 19th, 2015 @ 04:37 PM

  Benny, Thank you very much! I contacted IT. They've acknowledged that there is a problem and are working on it.

  Close this if you'd like.

• 

  benny August 20th, 2015 @ 07:24 AM

  • State changed from “cantreproduce” to “closed”

  Thanks for the update. I hope it'll soon be resolved.

  And your IT department owes me a beer ;-)