#1083 new
Mark

Message Body Vanishes Upon Send

Reported by Mark | March 25th, 2015 @ 10:42 PM

I'm having an occasional, intermittent problem: sometimes I compose an e-mail, and my recipient receives the e-mail but the body appears empty (see her reply, at bottom). When I check the e-mail in my Sent folder, the body is empty, until I click either "View Raw Message" or "View HTML Source (examples of both are below). Most of the messages I send out are fine; this has only happened a few times, all in the last couple of weeks, I think. Please advise.

RAW MESSAGE VIEW:

From: "Mark Vecchio" MarkVecchio@tcl.com
To: "Ms Recipient" abc@123.com
Subject: ADHD CoP CEU
Date: Wed, 25 Mar 2015 16:03:27 -0400
Message-ID: C6B28FE0-0F1B-4B9C-8D42-6FE0B992567D@tcl.com
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_=" Content-Transfer-Encoding: 8bit
X-Mailer: MailMate (1.9r5078)

--=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_= Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

PW1: Ask
PW2: What

Great call. Thank you for shepherding us, Chana!

Mark

Mark Vecchio, MFA PCC
The Conscious Learner: ADHD, Academic, and Life Coaching
--=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_= Content-Type: text/html

--=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_=--

FORMATTED HTML VIEW:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">




From: "Mark Vecchio" <MarkVecchio@tcl.com>
To: "Ms Recipient" <abc@123.com>
Subject: ADHD CoP CEU
Date: Wed, 25 Mar 2015 16:03:27 -0400
Message-ID: <C6B28FE0-0F1B-4B9C-8D42-6FE0B992567D@tcl.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary="=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_="
Content-Transfer-Encoding: 8bit
X-Mailer: MailMate (1.9r5078)


--=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_= Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 8bit
PW1: Ask PW2: What
Great call. Thank you for shepherding us, Chana!
Mark




Mark Vecchio, MFA PCC The Conscious Learner: ADHD, Academic, and Life Coaching --=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_= Content-Type: text/html
--=_MailMate_4154357A-AE99-4306-B502-6CB143217AB9_=--

MY RECIPIENT'S REPLY (SHE DIDN'T SEE ANYTHING IN THE MESSAGE BODY):

Hi Mark
You didn't send the passwords but I remember you on the call.
So am sending the cceu attached.
Warm wishes.
Chana

Comments and changes to this ticket

  • Mark

    Mark March 25th, 2015 @ 10:48 PM

    No longer intermittant. I can't send a message without the body disappearing. Just tried sending a plain text message. Even in the Outgoing folder, while sending, the body was blank.

  • Mark

    Mark March 25th, 2015 @ 10:50 PM

    My signature seems to be causing the problem. When I select "No Signature," the message body appears.

  • benny

    benny March 26th, 2015 @ 08:18 AM

    • State changed from “new” to “cantreproduce”

    Thanks, I have a similar report, but I was unable to reproduce it. Could you send me the following file (and tell me which signature you used):

    ~/Library/Application Support/MailMate/Signatures.plist
    

    Which OS are you using? The other report was a user on 10.7.

  • benny

    benny March 26th, 2015 @ 04:56 PM

    • State changed from “cantreproduce” to “fixcommitted”

    I could reproduce it on 10.7. Try holding down ⌥ when clicking “Check Now” in the Software Update preferences pane. That should get you r5079. Let me know if that fixes it.

  • Mark

    Mark March 26th, 2015 @ 08:01 PM

    Your fix is working. Thank you for the quick and agile response! MailMate is the best e-mail client I've ever used -- and I've tried everything from Eudora to Mulberry.

    Mark

  • benny

    benny April 2nd, 2015 @ 12:15 PM

    • State changed from “fixcommitted” to “fixreleased”

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