#1079 ✓resolved
Randy Stokes

Can't connect to iCloud email account

Reported by Randy Stokes | March 19th, 2015 @ 04:54 PM

I downloaded and installed the trial version of Mailmate. Import of my main IMAP account went fine. I can't, however, seem to connect to my iCloud email account, which I seldom use, but which I'd still like to have included in Mailmate. Malemute keeps asking for my password, which I've checked and rechecked (including by logging into iCloud on the web to confirm it works). Malemate keeps giving me this message:

 Enter password for "{my user name}" at "p07-map.mail.me.com"

 Server response: "A0 [AUTHENTICATIONFAILED] Authentication failed". Command attempted "A0 AUTHENTICATE PLAIN {followed by a string of bullets}".

Please help.

Randy

Comments and changes to this ticket

  • benny

    benny March 19th, 2015 @ 07:47 PM

    Please try the settings described by Apple here. In particular, note when the user name should include the domain of the email address and when it shouldn't. For some reason this is not the same for IMAP and SMTP. You edit settings via “File ▸ Edit IMAP Account...”.

  • benny

    benny March 19th, 2015 @ 10:24 PM

    The error indicates that the password is incorrect. Are you absolutely certain you have provided the correct password (and username)?

    It probably won't make a difference, but you can try upgrading to the latest beta in the Software Update preferences pane in MailMate.

    Otherwise, the next step is to try to manually connect to the account using a Terminal window (I'll provide instructions). Are you willing to try that?

    I'm not sure what the problem is with Lighthouse. It appears it didn't go through.

    You delete by clicking on the account under SOURCES and then select “Mailbox ▸ Remove Source”.

  • benny

    benny March 20th, 2015 @ 09:11 AM

    • State changed from “new” to “resolved”

    Yes, that is the problem (sorry for not suggesting that myself). See more here about application specific passwords.

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