MailMate does not start

Sorry to hear that. First let me know what happens when you launch MailMate from the Terminal like this:

/Applications/MailMate.app/Contents/MacOS/MailMate

Also send me this file:

~/Library/Application Support/MailMate/database.log

It might also be worth trying to launch the latest 64 bit release of MailMate in case this is a fixed issue (I don't think it is): http://updates.mailmate-app.com/archives/MailMate_64bit.tbz

In order to force MailMate to fetch emails from the server then you need to remove the following folders:

~/Library/Application Support/MailMate/Database.noindex/
~/Library/Application Support/MailMate/Messages/
~/Library/Application Support/MailMate/Attachments/

But since rebuilding took hours then you might have very large accounts in MailMate? In that case it might be worth waiting to see if I can use your answers to the above to fix the issue in a different way.

Hello Benny,

Here is what I receive when running the MailMate from command line:

rsmacair01-392:~ rsipko$ /Applications/MailMate.app/Contents/MacOS/MailMate
Problems while parsing reported for one or more messages. Details can be found in
/tmp/mailmate_logs/mailmate_parser_problems.log Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Deleted Messages/1077293/�
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Deleted Messages/1077296/�
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Drafts/1077298/�
update_message_location (16/1077299): , 0, imap://rsipko@p99-imap.me.com/Drafts, 0, 0
Abort trap: 6
rsmacair01-392:~ rsipko$

AND here is the content of the database.log:

2015-01-08 17:25:55: Real size is smaller than expected size (327620 < 327640): /Users/rsipko/Library/Application Support/MailMate/Database.noindex/Headers/#date-last-viewed.cache (42)
2015-01-08 17:55:41: Real size is smaller than expected size (327620 < 327640): /Users/rsipko/Library/Application Support/MailMate/Database.noindex/Headers/#date-last-viewed.cache (42)
2015-01-08 17:56:06: Real size is smaller than expected size (327620 < 327640): /Users/rsipko/Library/Application Support/MailMate/Database.noindex/Headers/#date-last-viewed.cache (43)

Thanks. It appears that while rebuilding MailMate finds a message with UID 0. This should never happen and is why it terminates.

I can add code which ensures it doesn't crash MailMate, but I'm a bit concerned that I don't know how MailMate got into this state. I'll update this ticket again when I have a debug build ready for you.

The database.log appears to be unrelated, but those errors are interesting too. Apparently you had some rebuild requests January 8th...

Try this test version: http://updates.mailmate-app.com/archives/MailMate_r5039.tbz

In particular, try launching it from the Terminal again and let me see the output (whether or not it works better than before).

Running the test version from shell completed the migrating finishing off with:

Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202434/�
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202435/�
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202436/�
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202437/�
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202438/�
Warning: Failed conversion (CFStringCreateWithBytes failed for kCFStringEncodingUTF8).
Warning: Failed to convert HTML to canonical text (0)
2015-01-19 08:47:38.368 MailMate[3583:507] CFUserNotificationDisplayAlert: called from main application thread, will block waiting for a response.
2015-01-19 08:47:41.610 MailMate[3583:507] CFUserNotificationDisplayAlert: called from main application thread, will block waiting for a response.
2015-01-19 08:47:43.000 MailMate[3583:507] Invalid color System, labelColor (warning given only once)
2015-01-19 08:47:45.781 MailMate[3583:507] *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
2015-01-19 08:47:45.781 MailMate[3583:507] *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

Then the MailMate started and seems to be working. What should I do now? Do I run this latest version and can I start running it from other than shell. Also, can I run the 64-bit version to make the application faster?

Sorry, here is the entire dump. Can you advise what I should do based on it? Also, I am not clear what you would like me to do with duplicate messages. Please advise:

rsmacair01-392:~ rsipko$ /Applications/MailMate.app/Contents/MacOS/MailMate  
Problems while parsing reported for one or more messages. Details can be found in  
 /tmp/mailmate_logs/mailmate_parser_problems.log
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Deleted Messages/1077293/�  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Deleted Messages/1077296/�  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Drafts/1077298/�  
Warning: Rebuilt message with UID 0: imap://rsipko@p99-imap.me.com/Drafts/1077299/*  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Drafts/1077309/�  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Drafts/1077310/�  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1186267/�  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1186268/�  
...
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202437/�  
Warning: Rebuilt message with no UID: imap://rsipko@p99-imap.me.com/Sent Messages/1202438/�  
Warning: Failed conversion (CFStringCreateWithBytes failed for kCFStringEncodingUTF8).  
Warning: Failed to convert HTML to canonical text (0)  
2015-01-19 08:47:38.368 MailMate[3583:507] CFUserNotificationDisplayAlert:  called from main application thread, will block waiting for a response.  
2015-01-19 08:47:41.610 MailMate[3583:507] CFUserNotificationDisplayAlert:  called from main application thread, will block waiting for a response.  
2015-01-19 08:47:43.000 MailMate[3583:507] Invalid color System, labelColor (warning given only once)  
2015-01-19 08:47:45.781 MailMate[3583:507] *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.  
2015-01-19 08:47:45.781 MailMate[3583:507] *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.  
Warning: IMAP connection terminated during action (3).  
Warning: No files to save for atomic saving object.  
Warning: Unable to handle alternative in multipart of MIME type: 'text/calendar'

I think you should just continue using the 64 bit version. The full output helped me determine the nature of the problem.

The output also tells me that you had a large number of messages in your Sent Messages mailbox which had not been uploaded to the server. This might have been because this mailbox was previously offline.

With respect to duplicates: I just wanted to mention the possibility of duplicates. If you do have a lot of them then you can use “View ▸ Select Duplicates” to easily select and delete them.

(Hint: If you enable the UID column in the message list then you can see if you still have any messages which have not been uploaded to the server. They have no UID.)