MailMate crashed and won't reopen

Sorry about your trouble (and thanks for the purchase). I'll do what I can to help.

First, could you launch MailMate from a Terminal window (if you know how). That should provide some kind of error message:

/Applications/MailMate.app/Contents/MacOS/MailMate

Do you have any antivirus software installed? (I've seen issues in the past with antivirus software moving files without MailMate knowing it -- MailMate then aborts due to an unexpected state.)

Hi Benny,
Thanks for your quick answer. Here is what I tried to do:

1) tried to launch MailMate from a Terminal window, but without success. Here is the message I've got:

Last login: Mon Nov 24 08:05:22 on ttys000
itMacBookPro14:~ indira$ /Applications/MailMate.app/Contents/MacOS/MailMate
-bash: /Applications/MailMate.app/Contents/MacOS/MailMate: No such file or directory itMacBookPro14:~ indira$

2) tried to quit SpamSieve, which I use as antivirus, but still no way to launch MailMate.

3) redownloaded MailMate, and got the attached crash report.

Hope this can help to solve the matter.
Thanks a lot again!

1. You need to alter the line to where you have MailMate installed. If it's in the user applications folder then it's like this:

   ~/Applications/MailMate.app/Contents/MacOS/MailMate
   

2. I wasn't thinking of a spam filter, but some kind of antivirus software monitoring all files on your disk.

3. I can tell you how to start over, but I'm afraid the problem is going to return (based on this crash report). Let me know the answer to item 2 before you try starting over.

For the record, you can start over by deleting/removing the following folder:

~/Library/Application Support/MailMate/

You may need help locating ~/Library.

So I deleted the folder MailMate in Application Support and restarted the whole process. Now it works.

1. Done, please see attached picture.
   
2. I have ClamX Sentry working in the background.
   
3. Yes, I'am afraid too. What other steps should I take to avoid it?

Thanks again,
Indira