Office 365 account unavailable
Reported by Deborah Mundorff | December 29th, 2022 @ 05:47 PM
Hello, I created a ticket about my Office 365 account being greyed out and indicating unavailable. I'm not receiving, but seem to be able to send, email. I included an activity log, but my ticket was marked as spam (too long?).
This is a bummer, I purchased the license yesterday.
Version 1.14 (5933)
Comments and changes to this ticket
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benny December 29th, 2022 @ 08:07 PM
- State changed from new to duplicate
Sorry about this. I do believe it's a temporary issue unrelated to MailMate. Some accounts appear to have issues with using IMAP to connect to their Exchange accounts. There are more users with the same issue in ticket #3174.
If it doesn't resolve soon then I'll naturally provide a refund.
For the record, my test account for Office365 does not have any issues. It might depend on where the account is physically located (Microsoft data center), but I don't know of any way to determine that.
(The spam issue is just Lighthouse not being very good at spam detection.)
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Deborah Mundorff December 30th, 2022 @ 03:47 PM
Thank you. I really don't want a refund. I am just starting to get me feet under me on smart mailboxes and composing email in markdown is a game changer. Hopefully Microsoft can provide you some insight... Happy New Year.
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benny January 2nd, 2023 @ 07:19 AM
If you haven't seen it then some users have found a workaround in ticket #3174, but if possible I think you should just wait until Microsoft has fixed the issue. Short explanation: Most IMAP email clients are affected by the same issue, but it doesn't happen to all users of these email clients (because the problem is network connection related).
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Mac OS X email client.