#3046 ✓resolved
A Wohlfarth

frozen mailmate app

Reported by A Wohlfarth | April 7th, 2022 @ 01:08 PM

I don't know what happens but MailMate suddenly freezes in the middle of a sentence. At least once a day.

Bugreport by apple the first lines

Date/Time: 2022-04-07 14:44:50.293 +0200
End time: 2022-04-07 14:47:26.303 +0200
OS Version: macOS 12.3.1 (Build 21E258)
Architecture: arm64e
Report Version: 35
Incident Identifier: 96B7A1E9-0C98-4DDC-8411-4ACCC3E42664

Data Source: Stackshots
Shared Cache: 1DF3DFC1-141A-35D0-A4E5-F1E113894C6E slid base address 0x18a6e0000, slide 0xa6e0000
Shared Cache: E6952090-2045-3CC5-9418-01F67B4037C1 slid base address 0x1c49f4000, slide 0x449f4000
Shared Cache: A1C5D735-CEB0-350D-9729-BB0E9BE86D75 slid base address 0x7ff80d184000, slide 0xd184000

Command: MailMate
Path: /Applications/MailMate.app/Contents/MacOS/MailMate
Identifier: com.freron.MailMate
Version: 1.13.2 (5673)
Team ID: VP8UL4YCJC
Architecture: x86_64 (translated)
Parent: launchd [1]
PID: 35836
Time Since Fork: 74134s

Event: hang
Duration: 156.01s
Duration Sampled: 4.40s (process was unresponsive for 152 seconds before sampling)
Steps: 44 (100ms sampling interval)

Hardware model: MacBookPro18,2
Active cpus: 10
HW page size: 16384
VM page size: 16384

Time Awake Since Boot: 169804s
Time Since Wake: 19758s

Fan speed: 0 rpm
Total CPU Time: 6.280s (11.2G cycles, 17.2G instructions, 0.65c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 424.15 GB/926.35 GB, low space threshold 3072 MB


Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

Heaviest stack for the main thread of the target process:
43 start + 462 (dyld + 21790) [0x201c5b51e] 43 main + 479 (MailMate + 1349192) [0x100df7648] 43 NSApplicationMain + 817 (AppKit + 12839) [0x7ff80fe8c227] 43 -[NSApplication run] + 586 (AppKit + 193193) [0x7ff80feb82a9] 43 -[NSApplication(NSEvent) nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394 (AppKit + 248826) [0x7ff80fec5bfa] 43 DPSNextEvent + 927 (AppKit + 255293) [0x7ff80fec753d] 43 _BlockUntilNextEventMatchingListInModeWithFilter + 70 (HIToolbox + 194533) [0x7ff81665f7e5] 43 ReceiveNextEventCommon + 594 (HIToolbox + 195146) [0x7ff81665fa4a] 43 RunCurrentEventLoopInMode + 292 (HIToolbox + 195814) [0x7ff81665fce6] 43 CFRunLoopRunSpecific + 562 (CoreFoundation + 514180) [0x7ff80d569884] 43 _CFRunLoopRun + 2014 (CoreFoundation + 517922) [0x7ff80d56a722] 43 __CFRunLoopDoTimers + 307 (CoreFoundation + 622283) [0x7ff80d583ecb] 43 __CFRunLoopDoTimer + 923 (CoreFoundation + 623463) [0x7ff80d584367] 43 _CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 624758) [0x7ff80d584876] 43 NSFireTimer + 67 (Foundation + 664193) [0x7ff80e337281] 43 -[MmWebViewController updatePreview:] + 336 (MailMate + 1177176) [0x100dcd658] 43 -[MmMessagesWindowController updateBodyPart:bodyString:caretToken:persistent:] + 3816 (MailMate + 1500193) [0x100e1c421] 43 body_part_t::set_text_body(char const*, char const*, std::1::basic_string, std::__1::allocator > const&, std::__1::basic_string, std::__1::allocator > const&, body_part_t::body_state_t) + 115 (MailMate + 4360221) [0x1010d681d]

Comments and changes to this ticket

  • benny

    benny June 23rd, 2022 @ 06:23 PM

    • State changed from “new” to “resolved”

    The test releases of MailMate should behave much better (especially on macOS 12). Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to get the latest test release.

    Sorry about the inconvenience.

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