#2846 new
Mitch

Crash sometimes when press "quick look" attachment

Reported by Mitch | June 22nd, 2021 @ 11:01 AM

Hi,

Sometimes when i press "quick look" from an attachment in an e-mail mailmate is forced closed (crashed) and I get an report option from mac.

I cannot add the bug report to this post because "Upload Quata Rached => Please notify the account owner". I have send the report via mailmate => help => Send Feedback => "MailMate/6151/5D07E3B1-3015-5755-83C9-0D56A36A5E4F 10.16.0/x86_64/MacBookPro14,1/4" Maybe you can find it via this and connect it to this post?

A more detailed explanation:
- I have this problem already for couple of months - It happens not very frequently. I think 2-3 times a week (I use mailmate 40 hours a week and the quick look function maybe 20-30 times a week to give you an indication of the frequency). - I cannot really reproduce the problem consistently, it happens at randomly mostly with new e-mails, but not all e-mails. - 2 other colleagues aren't using this mailmate (BETA) version, but a stable version(1.3). They don't have this problem. So maybe this is only related to the beta version? - It happens mostly with new e-mails (maybe the attachment isn't fully downloaded yet?) - When I open the e-mail again after the crash most of the time it works fine via "quick look". - Sometimes if i try it a second time it still doesn't work and crashes again. If i then 'save' the attachment and then press "quick look" it works fine. - Also happens sometimes with older mails (but maybe that the attachment isn't fully downloaded?). - It happens with al kinds of attachments PDF, Video's.

My best guess is that the attachment isn't fully downloaded/available yet and therefor the "quick look" isnt ready and crashes therefor? I'm not shure if that is possible?

I hope you can solve this issue, if you need any more information please let me know so I can help to find the cause.

Comments and changes to this ticket

  • Linda

    Linda June 28th, 2021 @ 04:59 PM

    Here they are discussing about the issue that crashed sometimes when now we press the clock attachment and all the details of it are well explained here which makes it easy for the people to understand about the error professional Photoshop services

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