#2771 new

Cannot send mail

Reported by Guido | March 1st, 2021 @ 03:25 PM

When I try to send an email, it immediately ends up in the Drafts folder. Activity viewer shows nothing. When I move the mail from drafts to Inbox, it gets sent.

Version 1.132.2 (5673) on Catalina.

Comments and changes to this ticket

  • benny

    benny March 1st, 2021 @ 03:28 PM

    I don't think I've seen this type of issue reported before.

    Go to Sources in the mailbox list and check that “Mailbox > Mailbox Type” makes sense for the Drafts and “Sent Messages” types (and maybe also the other available categories).

    What happens if you just save a draft without sending?

    Is it a new issue, that is, has it ever worked for you?

  • Guido

    Guido March 1st, 2021 @ 03:46 PM

    Yes it worked before. The situation is really strange: when I try
    to send a messgae, I get a new entry in Drafts. When I go to the
    source of that message it shows the Archive folder in my imap
    mailbox. However the message is not in the Archive folder (I have
    a script on the imap server that processes the Archive mailbox).
    Even after synchronizing, mailmate insists that the mail is sill
    there, but it is definately not.

    When I compose a message and I abort it, and choose Save when the
    popup asks me if I want to save a Draft, it is not shown in the
    Drafts folder. (But it does get save to the Archive folder)

    Sending mail from another client (e.g. my mobile phone) works as

    The mailbox type for Archive is Archive, and that for Drafts is Drafts.
    Also the others are as expected.

  • benny

    benny March 3rd, 2021 @ 01:11 PM

    It definitely sounds like the Archive mailbox has a “Drafts” mailbox type, but that wouldn't even explain why the message is not sent (except if saving it to a different folder means that, e.g., the draft-state of the message is removed by the server).

    Let's focus on 1 problem: Opening the composer and hitting “Save” does not save the email to the Drafts mailbox of the corresponding account under Sources in the mailbox list.

    What about the Drafts mailbox in the “Mailboxes” section of the mailbox list? Does it contain the email after saving?

    For me to possibly reproduce the issue, use the address seen when using “Help > Send Feedback” to send me the following files:

    /Users/<username>/Library/Application Support/MailMate/Sources.plist
    /Users/<username>/Library/Application Support/MailMate/Submission.plist
    /Users/<username>/Library/Application Support/MailMate/Identities.plist
  • Guido

    Guido March 3rd, 2021 @ 01:46 PM

    A saved composed message is not in the drafts box on the sever, nor in the Mailboxes section.
    A sent message ends up in the Drafts folder in the Mailboxes section, not in the one on the server.
    The files are sent via feedback

  • benny

    benny March 7th, 2021 @ 07:37 AM

    • State changed from “new” to “resolved”

    I've sent you an updated version of Sources.plist where, somehow, the Archive IMAP mailbox was assigned to be both junk and drafts (and archive). I think this will fix it.

  • Guido

    Guido March 8th, 2021 @ 09:27 AM

    I confirm this fixed the issue. No idea how the plist file could have been changed. I never did that for sure.

  • benny

    benny March 8th, 2021 @ 12:07 PM

    • State changed from “resolved” to “cantreproduce”

    It is likely that some particular series of steps/events has somehow put MailMate into that state, that is, it's a MailMate bug which I currently don't know how to reproduce.

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