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Cannot turn off incoming-message sound

#2768

I have disabled the sound under counters set to NONE. But yet I still get that sound for new messages. Is there a way to stop the madness? I have tried completely uninstalling and reinstalling still having the same issue.

Technicals:

macOS 11.2.1

MailMate Version 1.13.2 (5673)

Reported by Daniel Willitzer · February 22nd, 2021 @ 07:34 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. Daniel Willitzer
    Daniel Willitzer

    @benny Any ideas?

    March 4th, 2021 @ 03:47 PM

  2. Daniel Willitzer
    Daniel Willitzer

    Issues still persist with latest beta release (MailMate Version 1.14 (5757)) on macOS 11.2.1 (20D74)

    March 4th, 2021 @ 04:08 PM

  3. benny
    benny

    Sorry about the late reply. Two things to note: 1. The Counters preferences pane is a bit weird and is actually an interface for 4 counters. Make sure all have sounds disabled. 2. In the past, some users have installed SpamSieve, but they are unaware that it has its own sound preferences for new emails.

    Let me know if this does not help.

    March 9th, 2021 @ 08:04 AM

  4. Daniel Willitzer
    Daniel Willitzer

    Found the resolution. It was a spam sieve bug. Even though the sound option was disabled it kept defaulting to being enabled. Had to fully uninstall the application and its extensions to get everything to operation correctly.

    March 1st, 2022 @ 04:25 PM

  5. benny
    benny
    • State changed from new to resolved

    March 3rd, 2022 @ 01:15 PM

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