#2685 new
Corey Allen

Mailmate freezing in Big Sur

Reported by Corey Allen | November 13th, 2020 @ 09:03 PM

Whenever I reply to an email Mailmate will completely freeze my computer as soon as I hit the send button. I've waited for it to recover but need to force restart. Version 1.13.2 (5726) I've tried this several times and every time I attempt to reply it happens. Once it happened while composing an email.

Comments and changes to this ticket

  • Klay

    Klay November 13th, 2020 @ 10:45 PM

    I am getting the same. Not consistently, but certain HTML emails I'm replying to cause the composer to hang then MM just crashes. Much much worse on Big Sur (which I have to say I'm wondering why I bothered to upgrade!).

  • benny

    benny November 14th, 2020 @ 07:34 AM

    • State changed from “new” to “cantreproduce”

    See my reply about Big Sur in ticket #2684. If you have the same issue using MailMate r5737 then re-open this ticket or send me a crash report using “Help > Send Feedback” (if that works).

  • Klay

    Klay November 14th, 2020 @ 01:35 PM

    Understood. Upgraded to 5737 and testing now. Ill withdraw my comments for now.

  • Corey Allen

    Corey Allen November 16th, 2020 @ 04:40 PM

    5737 seems to have improved it. I do have this error when looking for updates however https://share.getcloudapp.com/eDuPNwr5

  • Klay

    Klay November 16th, 2020 @ 10:11 PM

    @Corey Allen - Im seeing the same error message "Malformed server response."

    It is more stable, but still getting the occasional crash.

  • Klay

    Klay November 22nd, 2020 @ 05:55 PM

    Having played with r5737 and r5738 on Big Sur I think I'm going to have to take a break from my favourite email client MM for a while and use another client (Outlook and Mac Mail) until some of the bugs are ironed out. Unfortunately,the variety and frequency of crashes I'm getting is getting in the way of my productivity. The good news I've not lost any work since the draft or the ability to import on restart enables a successful recovery.

    Using another email client other than MM is a painful reminder why I'm on Mailmate in the first place. I know it won't take too for Benny to fix this, then I'll be back!

    Issues causing a crash:

    • using widescreen view to scroll through mails
    • Replying or creating a new Markdown emails
    • Using a menu option while composing a markdown email

    I've sent a load of crashlogs through for review.

  • Klay

    Klay November 24th, 2020 @ 07:20 AM

    I am pleased to report r5739 much much more stable!

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Mac OS X email client.

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