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Mailmate freezing in Big Sur

#2685

Whenever I reply to an email Mailmate will completely freeze my computer as soon as I hit the send button. I've waited for it to recover but need to force restart. Version 1.13.2 (5726) I've tried this several times and every time I attempt to reply it happens. Once it happened while composing an email.

Reported by Corey Allen · November 13th, 2020 @ 09:03 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. Klay
    Klay

    I am getting the same. Not consistently, but certain HTML emails I'm replying to cause the composer to hang then MM just crashes. Much much worse on Big Sur (which I have to say I'm wondering why I bothered to upgrade!).

    November 13th, 2020 @ 10:45 PM

  2. benny
    benny
    • State changed from new to cantreproduce

    See my reply about Big Sur in ticket #2684. If you have the same issue using MailMate r5737 then re-open this ticket or send me a crash report using “Help > Send Feedback” (if that works).

    November 14th, 2020 @ 07:34 AM

  3. Klay
    Klay

    Understood. Upgraded to 5737 and testing now. Ill withdraw my comments for now.

    November 14th, 2020 @ 01:35 PM

  4. Corey Allen
    Corey Allen

    5737 seems to have improved it. I do have this error when looking for updates however https://share.getcloudapp.com/eDuPNwr5

    November 16th, 2020 @ 04:40 PM

  5. Klay
    Klay

    @Corey Allen - Im seeing the same error message "Malformed server response."

    It is more stable, but still getting the occasional crash.

    November 16th, 2020 @ 10:11 PM

  6. Klay
    Klay

    Having played with r5737 and r5738 on Big Sur I think I'm going to have to take a break from my favourite email client MM for a while and use another client (Outlook and Mac Mail) until some of the bugs are ironed out. Unfortunately,the variety and frequency of crashes I'm getting is getting in the way of my productivity. The good news I've not lost any work since the draft or the ability to import on restart enables a successful recovery.

    Using another email client other than MM is a painful reminder why I'm on Mailmate in the first place. I know it won't take too for Benny to fix this, then I'll be back!

    Issues causing a crash:

    • using widescreen view to scroll through mails
    • Replying or creating a new Markdown emails
    • Using a menu option while composing a markdown email

    I've sent a load of crashlogs through for review.

    November 22nd, 2020 @ 05:55 PM

  7. Klay
    Klay

    I am pleased to report r5739 much much more stable!

    November 24th, 2020 @ 07:20 AM

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