#2590 Error getting quota - MailMate

Type	To find
responsible:me	tickets assigned to you
tagged:"@high"	tickets tagged @high
milestone:next	tickets in the upcoming milestone
state:invalid	tickets with the state invalid
created:"last week"	tickets created last week
sort:number, importance, updated	tickets sorted by #, importance or updated
Combine keywords for powerful searching.
Use advanced searching »

#2590 ✓closed

Error getting quota

Reported by David Foster | June 9th, 2020 @ 09:34 AM

Hello

I am getting back an error saying "MailMate encountered the following error: “Server response: “A8 NO Internal quota calculation error (0.001 + 0.000 secs).”. Command attempted: “A8 GETQUOTAROOT "INBOX"”.”. for all accounts at my host, Siteground. Is there any way for me to disable the quota query from Mailmate?

Also, please note the error I am seeing below which is preventing me from uploading an attachment. The error is "Upload Quota Reached. Please notify the account owner."

Thanks
David

Comments and changes to this ticket

benny June 9th, 2020 @ 11:29 AM
- State changed from “new” to “closed”
There are 3 possible solutions to this problem:
1. Update to the latest test release of MailMate since it's more forgiving when encountering this error: Hold down the option key while clicking “Check Now” in the Software Update preferences pane.
2. Disable quota queries in MailMate (for all accounts) using this hidden preference (paste the line in a Terminal window):
  
  defaults write com.freron.MailMate MmIMAPQuotaDisabled -bool YES
3. Make Siteground fix the server side issue of failing quota calculations.
Let me know none of these options are helpful.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.