#2204 new

'New Message' not working anymore since update on 13th of Dec 2018

Reported by Katharina | December 13th, 2018 @ 02:14 PM

Can't use 'New Message' or 'cmd N' since the update (MailMate r5579 version).
'cmd N' is not doing anything 'New Massage' or 'compose button' shows spinning loading icon and I need to force quit the application. :-(

Comments and changes to this ticket

  • benny

    benny December 13th, 2018 @ 03:18 PM

    Here's the previous public release: https://updates.mailmate-app.com/archives/MailMate_r5568.tbz

    I'm looking into the issue. I believe I have another user with the same problem. Do you use an automatically added Bcc header?

  • Katharina

    Katharina December 13th, 2018 @ 04:20 PM

    No, not using this. No special settings.

    Thanks for the link. I now recovered my previous version via time machine. Otherwise I would not have been able to use the email application anymore.

    Hope you find a solution easily.

    If you need further infos, just let me know.

    Using Mac OS 10.9.5. by the way.

  • benny

    benny December 13th, 2018 @ 04:51 PM

    If you have time then please try the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. Maybe keep a copy of the working version of MailMate such that you can easily switch back if needed.

  • Steve Fenwick

    Steve Fenwick December 18th, 2018 @ 12:35 AM

    5582 keeps MM from freezing, but no New Message window opens.

    Whoops, no, second attempt to open a new message bring the SWoD.

    This is on 10.9.5, if that matters.

    Reverting to 5568...

  • benny

    benny December 18th, 2018 @ 04:05 PM

    @Steve: It does seem to be that all the reports I have on this is about 10.9.5. Have you allowed MailMate to send crash reports in the General preferences pane?

  • Jonathan Lemon

    Jonathan Lemon December 20th, 2018 @ 12:14 AM

    Same issue here. Keyboard shortcut for compose == instacrash. Compose icon == greyed out. Trying to get clever and using 'reply' to compose a new email shows the "select from address" as blank, and when I click on that, I get a spinning rainbow wheel of death.

    Updating to 5582 has the same problem. Downgrading back to 5568 still has the same problem. Perhaps a preference needs to be reset?

    This is on 10.14.1

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Mac OS X email client.

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