#2042 Mailmate crashing since updating to MacOS 10.13.5 - MailMate

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#2042 new

Mailmate crashing since updating to MacOS 10.13.5

Reported by Sean Sharp | July 2nd, 2018 @ 10:45 PM

Hi,

Mailmate is crashing every time I open it up. I recently did a MacOS update to MacOS 10.13.5 and I think that this might be the issue. I'm not really sure how to start debugging this to be honest.

Any ideas?

Thanks,
Sean

Comments and changes to this ticket

benny July 3rd, 2018 @ 10:42 AM
Sorry to hear that! Updating the OS shouldn't be a problem by itself (in theory). It could possibly be a problem if you installed MailMate from a backup though.

If you know how to use a Terminal window then try launching MailMate like this:
```
/Applications/MailMate.app/Contents/MacOS/MailMate
```
That might provide a more useful error message.

Based on the crash reports the issue is related to MailMate unexpectedly failing to rename a file/folder.

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