Freron MailMate

Comments and changes to this ticket

• You flagged this item as spam.
  

  Guillaume Daudin March 7th, 2018 @ 08:24 AM

  Sorry, IDLE has nothing to do with it. It have moved to periodic synchronizations and I still have the issue. I do not know why.

• 

  benny March 7th, 2018 @ 09:25 AM

  “IDLE” means that MailMate is waiting for the server to report new changes to the mailbox (this happens faster than if you use periodic synchronizations). The bold font also means that MailMate believes the mailbox is fully synchronized.

  Try this for me:

  1. Open the Activity Viewer (⌥⌘0).
     
  2. Take the mailbox offline/online.
     
  3. Wait a bit for it to synchronize.
     
  4. Use “Help ▸ Send Server Logs”.

  Then I'll review the logs.

• You flagged this item as spam.
  

  Guillaume Daudin March 7th, 2018 @ 03:38 PM

  Thanks !

  Actually, in the meanwhile I have rebuilt the database and the problem is gone.

  Best,

  Guillaume

• 

  benny March 7th, 2018 @ 07:28 PM

  • State changed from “new” to “cantreproduce”

• You flagged this item as spam.
  

  Guillaume Daudin March 8th, 2018 @ 12:52 PM

  It is happening again. I have sent you the logs.

• You flagged this item as spam.
  

  Guillaume Daudin March 8th, 2018 @ 12:52 PM

  • Tag changed from “synchronisation mailbox, bold” to “synchronisation mailbox”
• 

  benny March 9th, 2018 @ 08:33 AM

  Take the mailbox back to the “Connected” state since that is a bit easier to debug.

  It appears the last thing that happened was that the mailbox was checked for new messages.

  12:52:31 Selecting mailbox: INBOX  
  12:52:31 C: D43 SELECT INBOX  
  12:52:31 S: * 13 EXISTS
  

  It should have 13 emails (in MailMate) at the time it was synchronized. Is that correct when you look in the GUI?

• You flagged this item as spam.
  

  Guillaume Daudin March 9th, 2018 @ 10:11 AM

  Hi,

  Well, I do not remember the situation yesterday.

  But today, I have 10 emails in the GUI, and I attach the following below.

  So there seems to be a discrepancy between the GUI (10) and the log / server (13) ?

  For example, message with UID 7213 is not in the GUI.

  Best wishes,

  Guillaume

  09:45:52 Handling reply
  09:46:02 Running action
  09:46:02 Sending request (29201)
  09:46:02 Handling request
  09:46:02 Ready to run action (retry count: 0)
  09:46:02 Synchronizing mailbox (attempting to do it quickly): INBOX
  09:46:02 Selecting mailbox: INBOX
  09:46:02 C: D51 SELECT INBOX
  09:46:02 S: * 13 EXISTS
  09:46:02 S: * 0 RECENT
  09:46:02 S: * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
  09:46:02 S: * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
  09:46:02 S: * OK [UIDVALIDITY 14] UIDVALIDITY value
  09:46:02 S: * OK [UIDNEXT 7214] The next unique identifier value
  09:46:02 S: D51 OK [READ-WRITE] SELECT completed.
  09:46:02 Attempting fast synchronization.
  09:46:02 C: D52 UID FETCH 7214:* (UID)
  09:46:02 S: * 13 FETCH (UID 7213)
  09:46:02 S: D52 OK FETCH completed.
  09:46:02 Completed action (1003). Observed read/write timeouts: 8/8

  And here is the log while connected :

  09:46:51 Performing full synchronization.
  09:46:51 C: C59 UID FETCH 1:* (UID)
  09:46:52 S: * 1 FETCH (UID 6526)
  09:46:52 S: * 2 FETCH (UID 6584)
  09:46:52 S: * 3 FETCH (UID 6655)
  09:46:52 S: * 4 FETCH (UID 6675)
  09:46:52 S: * 5 FETCH (UID 6844)
  09:46:52 S: * 6 FETCH (UID 6985)
  09:46:52 S: * 7 FETCH (UID 7151)
  09:46:52 S: * 8 FETCH (UID 7195)
  09:46:52 S: * 9 FETCH (UID 7202)
  09:46:52 S: * 10 FETCH (UID 7203)
  09:46:52 S: * 11 FETCH (UID 7205)
  09:46:52 S: * 12 FETCH (UID 7206)
  09:46:52 S: * 13 FETCH (UID 7213)
  09:46:52 S: C59 OK FETCH completed.
  09:46:52 C: C60 UID FETCH 7214:* (INTERNALDATE)
  09:46:52 S: * 13 FETCH (INTERNALDATE "09-Mar-2018 09:40:28 +0100" UID 7213)
  09:46:52 S: C60 OK FETCH completed.
  09:46:52 C: C61 UID FETCH 1:7213 (UID FLAGS)
  09:46:52 S: * 1 FETCH (UID 6526 FLAGS (\Seen))
  09:46:52 S: * 2 FETCH (UID 6584 FLAGS (\Seen \Answered))
  09:46:52 S: * 3 FETCH (UID 6655 FLAGS (\Seen))
  09:46:52 S: * 4 FETCH (UID 6675 FLAGS (\Seen))
  09:46:52 S: * 5 FETCH (UID 6844 FLAGS (\Seen))
  09:46:52 S: * 6 FETCH (UID 6985 FLAGS (\Seen))
  09:46:52 S: * 7 FETCH (UID 7151 FLAGS (\Seen \Answered))
  09:46:52 S: * 8 FETCH (UID 7195 FLAGS (\Seen))
  09:46:52 S: * 9 FETCH (UID 7202 FLAGS (\Seen))
  09:46:52 S: * 10 FETCH (UID 7203 FLAGS (\Seen))
  09:46:52 S: * 11 FETCH (UID 7205 FLAGS (\Seen))
  09:46:52 S: * 12 FETCH (UID 7206 FLAGS (\Seen))
  09:46:52 S: * 13 FETCH (UID 7213 FLAGS (\Seen))
  09:46:52 S: C61 OK FETCH completed.
  09:46:52 Completed action (1002). Observed read/write timeouts: 8/8

• 

  benny March 9th, 2018 @ 10:26 AM

  Ok, we are certainly on to something. Send me the following file (using “Help ▸ Send Feedback” if you like):

  /Users/<username>/Library/Application Support/MailMate/Mailboxes.plist
  

  Thanks in advance.