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Can't attach particular files

#1873

Hi Benny
Just upgraded to High Sierra on Mac and also an upgrade to a program called Movie Magic Budgeting. Since then I can't attach the file to an email through Mailmate but can if I email direct from gmail. I don't get any messages saying it won't attach, just doesn't. Any suggestions please.
Thanks
Lorraine

Reported by Lorraine Goodman · November 15th, 2017 @ 08:08 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    I don't think anything changed in MailMate with respect to this. MailMate cannot attach folders without the user manually compressing the folder first (e.g., using the “Compress” menu item in the Finder). This is actually what some other email clients do automatically since there is no other way to send a folder via email.

    If it really is a single file, do you then have an example which you can share with me?

    November 15th, 2017 @ 08:20 PM

  2. Lorraine Goodman
    Lorraine Goodman

    Sorry, wrote incorrectly. It's not a folder, but a budget file created in Movie Magic Budgeting. I can create a sample budget to send you, you wouldn't be able to open it because you don't have the program but maybe you'll be able to spot what the problem might be. Until these upgrades, I could always attach the files through Mailmate.
    Thanks

    November 15th, 2017 @ 08:26 PM

  3. benny
    benny

    Ok, some applications save what looks like a file but which really is a folder, but if it worked on Sierra then this is not the issue. You are very welcome to send me an example. I don't need to be able to open it.

    November 15th, 2017 @ 08:33 PM

  4. Lorraine Goodman
    Lorraine Goodman

    I upgraded from a much older operating system, can't remember which but skipped Sierra.. But a file attached.

    November 15th, 2017 @ 08:37 PM

  5. benny
    benny

    I don't seem to be able to reproduce the issue. Which method do you use to attach the file?

    (Note that since it's not an image then it's not shown inline. It can only be seen in the Attachments popup in the status bar.)

    November 15th, 2017 @ 10:18 PM

  6. Lorraine Goodman
    Lorraine Goodman

    what i've always done, just clicked on 'attachments' and gone to the file and clicked on attach.

    November 15th, 2017 @ 10:21 PM

  7. benny
    benny
    • State changed from new to cantreproduce

    I still cannot reproduce it. Could you try to see if you get any error messages if you first launch MailMate from a Terminal window like this:

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    After it has launched, try attaching the file and then see if anything is output in the Terminal window.

    Thanks in advance!

    November 16th, 2017 @ 01:44 PM

  8. Lorraine Goodman
    Lorraine Goodman

    couldn't get it to open through Terminal..

    November 16th, 2017 @ 03:09 PM

  9. benny
    benny

    You need to quit MailMate first. Also make sure that I provided you with the path to MailMate that you are normally using. (You might have more than 1 version installed.)

    November 16th, 2017 @ 03:12 PM

  10. Lorraine Goodman
    Lorraine Goodman

    still can't get it to open through Terminal...

    November 16th, 2017 @ 03:19 PM

  11. benny
    benny

    And you get the same error message? (About the database lock.)

    November 16th, 2017 @ 03:22 PM

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