#1722 ✓closed

Contact info lost

Reported by N S | March 24th, 2017 @ 10:58 AM

Mailmate seems to have lost all info about my contacts, so auto completion of names no longer works. It is learning again, so after I manually input a name, the next time I send to the same recipient, it remembers. But there is a total amnesia before 2 days.

2 days back, there were IMAP problems, and mailmate asked to resynchronise all folders. This bug seems to have crept in after that.

Comments and changes to this ticket

  • benny

    benny March 24th, 2017 @ 12:32 PM

    • State changed from “new” to “closed”

    MailMate should only ask to resynchronize if the server changes the so-called UIDVALIDITY values. In my opinion, it's not a sign of a robust server if this happens more than once in a decade (preferably it should never happen).

    Completions are based on your “Sent Messages” folder. Make sure that MailMate correctly identifies the mailbox you use for sent messages. You can do this by finding the mailbox under SOURCES for the account and then use “Mailbox ▸ Mailbox Type” to verify that it is assigned to be used for sent messages.

    Let me know if this does not solve your issue.

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Mac OS X email client.

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