Force Close on open

Activity

benny
- Assigned user set to benny
- State changed from new to accepted
Update: Before following any of the instructions below then see the latest comment on this issue.

Did you by any chance notice if two instances of MailMate were running after the update? This would be very bad for the database indexes and I have had a report of this happening once before.

I'm afraid the best thing you can do is start over. You can either do it a by dragging the following folder to the trash:
```
~/Library/Application Support/MailMate
```
Or if you want to keep account, mailbox, and signature settings, you can trash these folders instead:
```
~/Library/Application Support/MailMate/Database.noindex
~/Library/Application Support/MailMate/Messages
~/Library/Application Support/MailMate/Attachments
```
I'm very sorry about the inconvenience! I'll look into possible problems with relaunching MailMate after an update and I'll keep this ticket open to track any progress.

For everybody reading this ticket, I'm interested in any reports on multiple instances of MailMate running and any special circumstances you may think could be relevant. If it happens then it is important to close both instances as quickly as possible. And even better to force quit them.
June 14th, 2011 @ 07:06 AM
Justin Bauer
Benny,

Thanks for the quick response, just wanted to update that I have since restarted my machine and tried to launch mailmate with the same issue, so it's not a double instance issue. I also am not able to find the MailMate folder in the Application Support folder, but I'm assuming it's because its hidden. Going to try reinstalling and see if that helps.

Keep up the good work team.

June 14th, 2011 @ 01:43 PM
benny
The problem is likely going to be persistent based on the look of the
crash log (database corruption). Running with two instances of MailMate
after the update (due to some bug in the update system) would be a very
likely cause for this database corruption. Therefore I am very
interested in knowing if you think that happened after updating?

The folder is not hidden. You should look here:
```
/Users/(your username)/Library/Application Support/MailMate
```
The use of ~ in my previous description is shorthand for /Users/(your username)/ if that is why you couldn't find it.

Reinstalling won't help.
June 14th, 2011 @ 02:33 PM
benny
- State changed from accepted to fixcommitted
The next version of MailMate includes code to automatically detect problems like the one described in this ticket. The user is then offered some options to rebuild the database including an option to base the rebuild on already downloaded messages if possible. This also includes the information saved about usage of signatures.

November 14th, 2011 @ 11:51 AM
benny
- State changed from fixcommitted to fixreleased
[bulk edit]

December 22nd, 2011 @ 01:10 PM

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.