#1516 new
Nicole Borrelli

MailMate/GMail recurring auth pop-up

Reported by Nicole Borrelli | August 31st, 2016 @ 07:17 PM

MailMate keeps popping up the window/dialog to authorize my GMail accounts, even if I select "Allow". This is happening both with a pure GMail.com account as well as a Google Apps account.

Comments and changes to this ticket

  • benny

    benny August 31st, 2016 @ 07:26 PM

    It's not a general issue with Gmail, but you are not alone. For the past ~24 hours, several users have reported a similar issue, but I haven't yet figured out what triggers it. I think it's a Google issue/policy, but I'm not sure yet.

    I'll update this ticket if I find a solution.

    See this thread for more information. Note that it appears you can cancel the requesters and then take the accounts online again to avoid entering the passwords.

  • Jeff Yunes

    Jeff Yunes September 2nd, 2016 @ 06:01 AM

    I have four Google Apps Gmail accounts. They were all continuously having this problem over the previous couple days. I stopped having the issue when I upgraded to beta 1.9.5 (5260).

    Thanks!
    -Jeff

  • benny

    benny September 2nd, 2016 @ 08:12 AM

    @Jeff: Thanks for the data point. Apparently 1.9.5 does fix it for some users (or it's a coincidence). Unfortunately that does not appear to work for all users.

    Here's my latest mailing list message about this issue: https://www.mail-archive.com/mailmate@lists.freron.com/msg06734.html

    @Nicole: If you want to try the latest beta then you can find it in the Software Update preferences pane within MailMate. Let me know whether or not that makes a difference.

  • Michael Granger

    Michael Granger September 2nd, 2016 @ 05:25 PM

    It does not make a difference for me. I upgraded to 1.9.5 (5260) and I am still getting prompted.

  • benny

    benny September 2nd, 2016 @ 05:27 PM

    @Michael: Sorry to hear that. If you have time and understand how to do it then please follow the instructions on this page: https://www.mail-archive.com/mailmate@lists.freron.com/msg06734.html

    I haven't yet received any such logs and since I cannot reproduce the issue myself then it's hard to make any progress.

    Thanks in advance.

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