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Pobox (offline)

#1875

I think my entire account is offline - I have 4 on the program. Unable to retrieve mail. Please advise

Hugo higa

Reported by Hugo Higa · November 17th, 2017 @ 01:37 AM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    What happens if you select the accounts under SOURCES in the mailbox list and use “Mailbox ▸ Take Online”?

    If that doesn't help, generate logs for me like this:

    • Open the Activity Viewer (⌥⌘0).
    • Try to take accounts online.
    • Wait for it to fail.
    • Use “Help ▸ Send Server Logs”.

    Thanks in advance.

    November 17th, 2017 @ 06:26 AM

  2. Hugo Higa
    Hugo Higa

    For some reason the accounts went offline. When I clicked on "take accounts online" the account restarted. Any reason why that would happen? Thanks for your help.

    Hugo

    November 17th, 2017 @ 07:00 AM

  3. benny
    benny
    • State changed from new to cantreproduce

    Usually it would only happen if there is some kind of persistent issue like a password which keeps on failing. Clicking “Cancel” in such a password requester takes the account offline.

    In theory, it should only happen when you have seen some kind of error message. I would be interested in examining it in more detail if you repeatedly experience accounts going offline without any kind of interaction.

    November 17th, 2017 @ 07:23 AM

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