#1875 new
Hugo Higa

Pobox (offline)

Reported by Hugo Higa | November 17th, 2017 @ 01:37 AM

I think my entire account is offline - I have 4 on the program. Unable to retrieve mail. Please advise

Hugo higa

Comments and changes to this ticket

  • benny

    benny November 17th, 2017 @ 06:26 AM

    What happens if you select the accounts under SOURCES in the mailbox list and use “Mailbox ▸ Take Online”?

    If that doesn't help, generate logs for me like this:

    • Open the Activity Viewer (⌥⌘0).
    • Try to take accounts online.
    • Wait for it to fail.
    • Use “Help ▸ Send Server Logs”.

    Thanks in advance.

  • Hugo Higa

    Hugo Higa November 17th, 2017 @ 07:00 AM

    For some reason the accounts went offline. When I clicked on "take accounts online" the account restarted. Any reason why that would happen? Thanks for your help.


  • benny

    benny November 17th, 2017 @ 07:23 AM

    • State changed from “new” to “cantreproduce”

    Usually it would only happen if there is some kind of persistent issue like a password which keeps on failing. Clicking “Cancel” in such a password requester takes the account offline.

    In theory, it should only happen when you have seen some kind of error message. I would be interested in examining it in more detail if you repeatedly experience accounts going offline without any kind of interaction.

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