Pobox (offline)
Reported by Hugo Higa | November 17th, 2017 @ 01:37 AM
I think my entire account is offline - I have 4 on the program. Unable to retrieve mail. Please advise
Hugo higa
Comments and changes to this ticket
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benny November 17th, 2017 @ 06:26 AM
What happens if you select the accounts under SOURCES in the mailbox list and use “Mailbox ▸ Take Online”?
If that doesn't help, generate logs for me like this:
- Open the Activity Viewer (⌥⌘0).
- Try to take accounts online.
- Wait for it to fail.
- Use “Help ▸ Send Server Logs”.
Thanks in advance.
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Hugo Higa November 17th, 2017 @ 07:00 AM
For some reason the accounts went offline. When I clicked on "take accounts online" the account restarted. Any reason why that would happen? Thanks for your help.
Hugo
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benny November 17th, 2017 @ 07:23 AM
- State changed from “new” to “cantreproduce”
Usually it would only happen if there is some kind of persistent issue like a password which keeps on failing. Clicking “Cancel” in such a password requester takes the account offline.
In theory, it should only happen when you have seen some kind of error message. I would be interested in examining it in more detail if you repeatedly experience accounts going offline without any kind of interaction.
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Mac OS X email client.
benny