Freron MailMate

Comments and changes to this ticket

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  benny June 19th, 2014 @ 11:01 AM

  Sorry to hear about your troubles with MailMate.

  Which revision of MailMate are you using? (See the About window.)

  Have you allowed MailMate to send crash reports? (General Preferences pane.)

  You can use the Software Update preferences pane to get the latest beta, but you might want to use the latest revision I've uploaded although it hasn't been tested much (more about this in ticket #816).

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  Andy Polaine June 19th, 2014 @ 11:29 AM

  Hi Benny,

  I’m using 1.7.2 according to the app info. I can’t open the app itself because I get stuck at the database rebuild window, so I can’t check whether crash reports are being sent. I’m not seeing any Console crash reports though.

  Is the latest beta going to help if my database isn’t working?

  Best,

  Andy

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  benny June 19th, 2014 @ 11:32 AM

  I did fix a bug related to the rebuild window at some point, but it's not certain that it fixes your problem. In any case, since it's not working then it doesn't hurt to try the cutting edge release linked to in ticket #816: http://updates.mailmate-app.com/archives/MailMate_r4334.tbz

  If that doesn't work then I'll provide further instructions.

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  Andy Polaine June 19th, 2014 @ 11:51 AM

  The latest release didn't get me out of the loop unfortunately. The next option would be to re-download the mail I guess, but I'd prefer to avoid that at all costs!

  Best,

  Andy

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  benny June 19th, 2014 @ 11:58 AM

  Thanks for trying. What is the error reported in the rebuild window?

  How many messages do you have in MailMate (estimated)?

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  Andy Polaine June 19th, 2014 @ 01:37 PM

  I get:

  Real size is smaller than expected size (1093 < 1130): /Users/andypolaine/Library/Application Support/MailMate/FilesForRebuilding/Database.noindex/Headers/#flags.cache

  I have a lot of mail (I re-downloaded it ready to archive some it actually, but then had a crash). Around 57,000 message.

  Best,

  Andy

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  benny June 19th, 2014 @ 01:52 PM

  Ah, I can see why that would lead to a loop. MailMate cannot rebuild from cache if this file is corrupt (and a few others). Some of the other files like this are vital, but this one I believe can be deleted manually. You can do that by removing any files named like this:

  /Users/andypolaine/Library/Application Support/MailMate/FilesForRebuilding/Database.noindex/Headers/#flags.*
  

  Don't do that if the same happens for files named #uid or #source! Worst case, I think you'll risk uploading all of your messages to the server and generate duplicates.

  (The fact that the file is corrupt is a bad sign though. I don't know how that could have happened without a hardware crash or restoring from a backup.)

  57K messages should be fine, but it could of course be slow to fetch all messages with some IMAP servers (such as Gmail because of throttling).

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  Andy Polaine June 19th, 2014 @ 02:06 PM

  Thanks, that triggered the rebuild. I have about 20 mins of rebuilding to wait for and I'll let you know how it goes.

  The crash may have been something else, but I had to force restart my laptop and that probably corrupted things.

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  Andy Polaine September 5th, 2014 @ 01:23 PM

  This worked, by the way. Sorry, I forgot to respond. I'm still getting frequent crashes (and subsequent long rebuilds) though.

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  benny September 5th, 2014 @ 01:27 PM

  • State changed from “new” to “resolved”

  You should update to the latest test release. You may be suffering some bugs in the test version you have now: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. Let me know if it doesn't help. Rebuilds should happen very rarely and it is always fine to contact me when it happens.