#488 ✓bluesky
christian geyer

MailMate craches after launch

Reported by christian geyer | November 15th, 2013 @ 12:35 AM

here is the paste http://pastebin.com/ERShwS75

Thanks a lot

Comments and changes to this ticket

  • benny

    benny November 15th, 2013 @ 08:04 AM

    You may be experiencing the same issue as described in ticket #453. That ticket also goes through other things, but the main point is that I have not yet tracked down the cause of this and anything you can do to help me would be appreciated.

    You can start by launching MailMate from the Terminal if you know how to:

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    Then send me any output generated. This can help confirm that it is the same issue.

    Thanks in advance.

  • christian geyer

    christian geyer November 18th, 2013 @ 12:09 AM

    Hi Benny

    I have started up the app via terminal and it still crashes. This is the error report.
    http://pastebin.com/yyU36Q41

  • benny

    benny November 18th, 2013 @ 09:07 AM

    • State changed from “new” to “duplicate”

    This does look like the problem in #453. Did you get any output in the Terminal before it crashed?

    Do you have the time to help me debug this issue? It's probably not going to be easy.

    I've marked the ticket as a duplicate, but we can continue writing in this ticket.

  • christian geyer

    christian geyer November 19th, 2013 @ 12:12 AM

    Hi Benny

    this is what I am getting from the terminal:

    http://pastebin.com/rGHqQAP0

  • christian geyer

    christian geyer November 25th, 2013 @ 12:19 AM

    Hi benny
    do you have any updates on the above problem. Lighthouse market my last comment as spam(?)

    Cheers

  • benny

    benny November 25th, 2013 @ 09:39 AM

    • State changed from “duplicate” to “bluesky”

    Sorry, I'm not notified when something has been marked as spam :-(

    The error output indicates that your MailMate support folder is on a network drive which does not support hard linking. MailMate cannot handle that and I think it would be triggered the first time a message is moved from one mailbox to another -- and after that MailMate would crash on restart.

    It would probably not require a lot of work to allow MailMate to not use hard linking, but I'm still going to mark the ticket as bluesky, i.e., a feature which should not be expected any time soon.

    Let me know if you do not think this is the problem.

    Off topic: The output also stated that you have not allowed MailMate to access the Address Book. If it's an error then you can fix it somewhere in System Preferences.

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