High CPU (ß 5757)
Reported by Giovanni Lanzani | March 30th, 2021 @ 07:41 AM
Hi,
I saw some past issues about this, but they were pretty old.
Very often — also when idling by looking at Mailmate Activity pane — I see very high CPU usage on Mailmate.
On the latest 16" Pro, I see something like 70%.
My mailboxes are not very large (100k messages), and I don't have smart folders/rules besides the standard ones I believe.
How can I help you diagnose this?
Comments and changes to this ticket
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Giovanni Lanzani March 30th, 2021 @ 10:13 AM
To maybe add some extra bit of info: Window Server also seems to spike together with MM
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benny April 12th, 2021 @ 12:30 PM
You can help me by generating samples. When CPU is high, run the following Terminal command:
sample MailMate 10 > ~/mailmate_sample.txtThen send me the file(s) using “Help > Send Feedback” and reference this ticket.
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Giovanni Lanzani May 17th, 2021 @ 09:41 AM
Since the latest beta, I cannot reproduce this behavior anymore. We can close it maybe?
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benny May 17th, 2021 @ 04:09 PM
- State changed from “new” to “cantreproduce”
Thanks for letting me know. I'm a bit unsure if I actually did anything which could explain why this no longer happens. Let me know if the issue returns.
(Sorry about the spammer adding to the ticket.)
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Oleg February 6th, 2022 @ 11:31 PM
- State changed from “cantreproduce” to “new”
Hi. I'm seeing the same issue with CPU usage now. Occasionally MailMate would start using 60-70% when seemingly idle (at least nothing is happening in the UI – I even switched to an empty account to remove any rendering woes). If I restart MailMate at this point, the issue goes away and MailMate backs down to <10% CPU.
I captured a sample as advised above - here it is attached to this message.
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Tom Dietel February 15th, 2022 @ 08:55 AM
Hi. I have the same problem, with Mailmate using about 60% CPU and the WindowServer another 80% on a recent MacBook Pro. I also generated the samples file. However, it seems I cannot upload, because the quota has been reached.
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benny February 17th, 2022 @ 10:03 PM
Please try again with the latest test release: Hold down the option key when clicking “Check Now” in the Software Update preferences pane.
(There's unfortunately almost never enough quota in the ticket system. Use “Help > Send Feedback” to send me files via MailMate.)
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Oleg March 5th, 2022 @ 04:30 AM
Hi. I'm still seeing the same issue with the latest build 5875. I sent a fresh sample via email feedback from Mailmate.
Cheers
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Tom Dietel March 17th, 2022 @ 07:31 PM
Hi.
I still occasionally had this issue with 5852. I have sent you an email with the sample as advised. I also installed the latest test build 5878 to see if the issue is still there.
Cheers, Tom.
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benny March 25th, 2022 @ 01:14 PM
The theory is that this only happens on Big Sur (for some users). I have no reports on Monterey.
(I would be interested in knowing if anyone has this issue on Monterey with the latest test release.)
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benny April 20th, 2022 @ 01:05 PM
- State changed from “new” to “closed”
I'll close this ticket, but I'm still interested if anyone has more details to add about when this might or might not happen.
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Oleg April 20th, 2022 @ 01:24 PM
as a data point – I upgraded to Monterey about a week ago, and haven't noticed any CPU abuse since the upgrade
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Mac OS X email client.
benny