#1814 new
Steve Hildrey

Error when attempting to edit subscriptions

Reported by Steve Hildrey | August 9th, 2017 @ 05:51 PM

Attempting to "Edit Subscriptions..." using an IMAP account

Expected: the ability to edit subscriptions
Actual: Mailbox Retrieval Failed / Error: "" / [OK]

Mailmate 5347
Mac OS 10.12.5

Have tried rebooting, deleting/recreating account, reinstalling.
Otherwise, functionality seems OK. But this error persists, and prevents me using Mailmate properly.

Comments and changes to this ticket

  • benny

    benny August 10th, 2017 @ 03:19 PM

    You can try the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    Is this a server for which I can create a test account?

  • Steve Hildrey

    Steve Hildrey August 10th, 2017 @ 05:26 PM

    Tried with r5407, still fails with the same error.

    Unfortunately this is a work server that I do not control. However, a colleague also using MailMate on the same system has the same problem.

  • benny

    benny August 11th, 2017 @ 01:47 PM

    Thanks for trying.

    It's a bit tricky to debug subscriptions, but try enabling this debug variable (in a Terminal window):

    defaults write com.freron.MailMate LoggingEnabled -bool YES

    Then relaunch and trigger the issue. Finally, see if MailMate created a file in this location:

    /tmp/mailmate_imap_subscriptions.log

    If you found it then send it to me using “Help ▸ Send Feedback”.

    Thanks in advance!!

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