#1723 ✓resolved
Matt

Export commands do not work for me?

Reported by Matt | March 27th, 2017 @ 04:03 PM

I'm sick of crappy clients and webmail interfaces, so found MM! So far so good, but now I think I found a bug?

Both menu items under "Command" do not work for me, ie, click them and nothing happens: no popup box, etc. This affects both the "copy to mbox" and the "select export folder"

I dug around for some info and found that if no options are passed to it, it should create a folder called "export messages" on my Desktop. No such folder was created.

Very puzzled and any help appreciated.

I am running macOS Sierra v10.12.3 and MailMate v1.9.6 r5347

Comments and changes to this ticket

  • benny

    benny March 29th, 2017 @ 05:22 AM

    A quick test did not reveal any problems. I also get a window asking for a disk location when using “Select Export Folder”.

    Try launching MailMate from a Terminal window to see if any errors are output when it fails. Quit MailMate and then paste the following line in a Terminal window (/Applications/Utilities/Terminal.app):

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    Let me know what happens.

    Thanks for trying out MailMate.

  • Matt

    Matt April 3rd, 2017 @ 03:36 PM

    I got a weird email saying that I couldn't send to the email list, so I'm copying and pasting here!

    Yesterday:
    First, I launched normally from Applications icon to confirm no popup box when selecting the commands. Yes, confirmed. Then I quit and relaunched from the Terminal. Now it works!
    Hm, decided to check if launching like regular way. Works too!
    So that was weird...

    Today:
    Normal launch, tried again, nope no popup box. Weird. Quit and relaunched. Worked. So it seems intermittent? Also today, before the popup box came up, I saw the "wheel of color" spin for a good few seconds so I guess it was thinking about something. But when it doesn't work, I don't see the wheel of color. There's never any feedback.

    Anyway, it's not a function that I'll use frequently, but at least now I know it works! Thanks!

    Let me know if you want to investigate further!

  • Guillaume Daudin

    Guillaume Daudin October 12th, 2017 @ 08:51 AM

    Hi,

    I have the same issue. The menu item under command do not work for me.
    I have relaunched from the Terminal with no luck.

    I am on MacOS High Sierra 10.13 and Mailmate 1.9.7.

    Best,

    Guillaume

  • benny

    benny October 21st, 2017 @ 03:12 PM

    @Matt: Do you still have the problem when not launching from the Terminal? (Sorry about the late follow-up.)

    @Guillaume: Does “Select Export Folder” also fail for you?

  • Guillaume Daudin

    Guillaume Daudin October 21st, 2017 @ 03:47 PM

    Yes, "Select Export Folder" fails as well : it has no effect.

  • benny

    benny November 13th, 2017 @ 09:32 AM

    @Guillaume: Sorry about the late reply (again). I've now tried the export commands on High Sierra and I don't have any issues.

    Try launching MailMate from a Terminal window (/Applications/Utilities/Terminal):

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    Then try “Select Export Folder” and see if you get any error messages.

    Thanks in advance.

  • Guillaume Daudin

    Guillaume Daudin November 13th, 2017 @ 05:57 PM

    After launching from terminal, Select Export Folder launches a "Open" window where I can select a folder.

    After choosing one, the other menue choice have no effect. And the Select Export Folder does not work anymore.

  • benny

    benny November 14th, 2017 @ 09:31 AM

    Do you get any error messages in the Terminal window when trying the other options? (I assume you have selected 1 or more emails before trying.)

  • Guillaume Daudin

    Guillaume Daudin November 14th, 2017 @ 12:14 PM

    I tried again and it works.

    I believe I was trying to export folders rather than messages. Sorry for the bother.

  • benny

    benny November 14th, 2017 @ 02:42 PM

    • State changed from “new” to “resolved”

    No problem. I should have realized what the problem was.

  • Robert Booth

    Robert Booth May 16th, 2018 @ 07:04 PM

    The following commands do not work on my machine. MacOS High Sierra Version 10.13.4

    Non of the commands work.

    Command -> Export Copy to Folder
    Command -> Export to mBox

    When running MailMate from a terminal window as suggested the following errors are reported once MailMate is terminated.

    CoreData: error: API Misuse: Attempt to serialize store access on non-owning coordinator (PSC = 0x7ff90d451ec0, store PSC = 0x0)
    CoreData: error: API Misuse: Attempt to serialize store access on non-owning coordinator (PSC = 0x7ff90d451ec0, store PSC = 0x0)

  • benny

    benny June 3rd, 2018 @ 07:48 AM

    @Robert: Sorry about the late response. Just to make sure: Did you select any emails before trying these?

    The error output is not related. I'm actually not quite sure where that output comes from, but I suspect it might be triggered by Apple's (old) address book framework which MailMate uses.

  • Antti Vähä-Sipilä

    Antti Vähä-Sipilä December 28th, 2018 @ 07:56 PM

    This may help someone.

    Command | Export didn't work for me either. I'm on Mojave 10.14.2, Mailmate Version 1.12.3 (5579).

    If I start MailMate from the command line, Command | Export | Select export folder gives the following output on terminal:

    Warning: Failed to run command (64:196: execution error: System Events got an error: Can’t make file "SSD:Users:avs:Desktop:MailMate Export" into type alias. (-1700)
    ):
    

    ...followed by a Bash script. Now, the path above (~/Desktop/MailMate Export) did not exist, and after creating it manually, both the export folder selection and mbox export started working.

  • Bigbalagan

    Bigbalagan January 3rd, 2019 @ 06:12 PM

    • Assigned user cleared.

    FWIW, make sure you check on via Command | Export | Select Export Folder to ensure you're looking in the right place for output. Also, which was not obvious to me, select the emails you want to export!

  • benny

    benny January 14th, 2019 @ 10:05 AM

    • Assigned user set to “benny”

    I'm not quite sure if this was a Mojave issue only, but I've fixed the issue reported by Antti in the next update.

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