#1723 new

Export commands do not work for me?

Reported by Matt | March 27th, 2017 @ 04:03 PM

I'm sick of crappy clients and webmail interfaces, so found MM! So far so good, but now I think I found a bug?

Both menu items under "Command" do not work for me, ie, click them and nothing happens: no popup box, etc. This affects both the "copy to mbox" and the "select export folder"

I dug around for some info and found that if no options are passed to it, it should create a folder called "export messages" on my Desktop. No such folder was created.

Very puzzled and any help appreciated.

I am running macOS Sierra v10.12.3 and MailMate v1.9.6 r5347

Comments and changes to this ticket

  • benny

    benny March 29th, 2017 @ 05:22 AM

    A quick test did not reveal any problems. I also get a window asking for a disk location when using “Select Export Folder”.

    Try launching MailMate from a Terminal window to see if any errors are output when it fails. Quit MailMate and then paste the following line in a Terminal window (/Applications/Utilities/Terminal.app):


    Let me know what happens.

    Thanks for trying out MailMate.

  • Matt

    Matt April 3rd, 2017 @ 03:36 PM

    I got a weird email saying that I couldn't send to the email list, so I'm copying and pasting here!

    First, I launched normally from Applications icon to confirm no popup box when selecting the commands. Yes, confirmed. Then I quit and relaunched from the Terminal. Now it works!
    Hm, decided to check if launching like regular way. Works too!
    So that was weird...

    Normal launch, tried again, nope no popup box. Weird. Quit and relaunched. Worked. So it seems intermittent? Also today, before the popup box came up, I saw the "wheel of color" spin for a good few seconds so I guess it was thinking about something. But when it doesn't work, I don't see the wheel of color. There's never any feedback.

    Anyway, it's not a function that I'll use frequently, but at least now I know it works! Thanks!

    Let me know if you want to investigate further!

  • Guillaume Daudin

    Guillaume Daudin October 12th, 2017 @ 08:51 AM


    I have the same issue. The menu item under command do not work for me.
    I have relaunched from the Terminal with no luck.

    I am on MacOS High Sierra 10.13 and Mailmate 1.9.7.



  • benny

    benny October 21st, 2017 @ 03:12 PM

    @Matt: Do you still have the problem when not launching from the Terminal? (Sorry about the late follow-up.)

    @Guillaume: Does “Select Export Folder” also fail for you?

  • Guillaume Daudin

    Guillaume Daudin October 21st, 2017 @ 03:47 PM

    Yes, "Select Export Folder" fails as well : it has no effect.

  • benny

    benny November 13th, 2017 @ 09:32 AM

    @Guillaume: Sorry about the late reply (again). I've now tried the export commands on High Sierra and I don't have any issues.

    Try launching MailMate from a Terminal window (/Applications/Utilities/Terminal):


    Then try “Select Export Folder” and see if you get any error messages.

    Thanks in advance.

  • Guillaume Daudin

    Guillaume Daudin November 13th, 2017 @ 05:57 PM

    After launching from terminal, Select Export Folder launches a "Open" window where I can select a folder.

    After choosing one, the other menue choice have no effect. And the Select Export Folder does not work anymore.

  • benny

    benny November 14th, 2017 @ 09:31 AM

    Do you get any error messages in the Terminal window when trying the other options? (I assume you have selected 1 or more emails before trying.)

  • Guillaume Daudin

    Guillaume Daudin November 14th, 2017 @ 12:14 PM

    I tried again and it works.

    I believe I was trying to export folders rather than messages. Sorry for the bother.

  • benny

    benny November 14th, 2017 @ 02:42 PM

    • State changed from “new” to “resolved”

    No problem. I should have realized what the problem was.

  • Robert Booth

    Robert Booth May 16th, 2018 @ 07:04 PM

    The following commands do not work on my machine. MacOS High Sierra Version 10.13.4

    Non of the commands work.

    Command -> Export Copy to Folder
    Command -> Export to mBox

    When running MailMate from a terminal window as suggested the following errors are reported once MailMate is terminated.

    CoreData: error: API Misuse: Attempt to serialize store access on non-owning coordinator (PSC = 0x7ff90d451ec0, store PSC = 0x0)
    CoreData: error: API Misuse: Attempt to serialize store access on non-owning coordinator (PSC = 0x7ff90d451ec0, store PSC = 0x0)

  • benny

    benny June 3rd, 2018 @ 07:48 AM

    @Robert: Sorry about the late response. Just to make sure: Did you select any emails before trying these?

    The error output is not related. I'm actually not quite sure where that output comes from, but I suspect it might be triggered by Apple's (old) address book framework which MailMate uses.

  • Antti Vähä-Sipilä

    Antti Vähä-Sipilä December 28th, 2018 @ 07:56 PM

    This may help someone.

    Command | Export didn't work for me either. I'm on Mojave 10.14.2, Mailmate Version 1.12.3 (5579).

    If I start MailMate from the command line, Command | Export | Select export folder gives the following output on terminal:

    Warning: Failed to run command (64:196: execution error: System Events got an error: Can’t make file "SSD:Users:avs:Desktop:MailMate Export" into type alias. (-1700)

    ...followed by a Bash script. Now, the path above (~/Desktop/MailMate Export) did not exist, and after creating it manually, both the export folder selection and mbox export started working.

  • Bigbalagan

    Bigbalagan January 3rd, 2019 @ 06:12 PM

    • Assigned user cleared.

    FWIW, make sure you check on via Command | Export | Select Export Folder to ensure you're looking in the right place for output. Also, which was not obvious to me, select the emails you want to export!

  • benny

    benny January 14th, 2019 @ 10:05 AM

    • Assigned user set to “benny”

    I'm not quite sure if this was a Mojave issue only, but I've fixed the issue reported by Antti in the next update.

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